Guest Services Manager

Equity LifeStyle Properties, Inc.; Tucson (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) employer match

Paid vacations, holidays, and sick时间

Job summary

Equity Lifestyle Properties, Inc. is hiring a Guest Services Manager for Voyager RV Resort in Tucson, AZ. You will supervise front desk operations, train staff, handle guest requests, and promote resort services to ensure an exceptional guest experience.

The ideal candidate has front office experience (RV or hotel), knowledge of DigiRez/ManageAmerica/RoomMaster, strong communication, and the ability to resolve issues quickly and professionally.

Qualifications

• Front office experience in RV park or hotel setting is required or preferred.
• Strong customer service orientation with a focus on guest satisfaction.
• Excellent communication skills and ability to resolve issues quickly.

Responsibilities

• Supervise front desk operations during assigned shift.
• Train associates and ensure knowledge of PMS, resort services, reservations, pricing and promotions.
• Address guest requests, inquiries and complaints promptly and effectively.
• Ensure proper staffing and scheduling of Front Desk staff.
• Communicate shift information via pre-shift logs, emails and meetings.

Skills

Front Office Experience

Customer Service

Communication Skills

Problem Solving

Team Supervision

Tools

DigiRez

ManageAmerica

RoomMaster

Job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!

ELS is hiring for the position of Guest Services Manager in Tucson, Arizona. Looking for an all-inclusive RV resort in Arizona? Look no further than Voyager RV Resort, a 55+ community. The resort offers a warm and welcoming community, inviting guests to indulge in a plethora of activities and explore new places. Guests can enjoy a wide range of resort-style amenities, including sixteen pickleball courts, a golf course, indoor and outdoor swimming pools, a fitness center, a health clinic, and more! Whether you're looking for a short stay or a long-term vacation, Voyager RV Resort is the perfect destination to experience the best of the Southwest in Arizona. All types of RVs are allowed as long as they are self-contained.

What you'll do:

As a Guest Services Manager, you will supervise the activities of the front desk, including check-in/check-out, guest requests, and promotion of in-house activities. Additionally, you will train associates, plan, assign, and direct work; and address complaints and resolve problems.

Your job will include:

• Supervise front desk operations during your assigned shift. Train and ensure that your team has a current knowledge of property management system, resort services, reservation process, pricing and special promotional offers.
• Maintain knowledge of resort features & services, hours of operation, guest rooms, casitas, layout, decor, rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status and all scheduled daily group activities.
• Monitor the appearance, standards, and performance of Front Desk employees with an emphasis on training and teamwork.
• Address guest requests, inquiries, and complaints promptly and thoroughly.
• Ensure proper staffing and scheduling of all Front Desk employees in accordance to productivity guidelines.
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.
• Other duties as assigned.

Experience & skills you need:

• At least 6 months of Front Office experience; RV or hotel experience is a plus.
• Knowledge of Reservations Management systems desired such as DigiRez, ManageAmerica, RoomMaster would be great!
• Superior work ethic with the ability to prioritize and meet deadlines.
• Excellent communication skills, strong customer service skills and the ability to problem solve.
• Experience in customer service environment and experience working with a point of sale computer system.
• A passion for delivering exceptional levels of guest service.

In return for your excellent skills and abilities, we offer a comprehensive benefits package including:

• medical, dental, and vision plans
• a generous 401(k) employer match
• paid vacations, holidays, and sick time

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.