Guest Services Leader

Pilot Company; Pine Bend (MN); On-site; USD 2,617,000 - 3,306,000; Full time

Benefits offered by this job

Fuel Discount

National Medical Plan

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is a leading network of travel centers with vast reach across North America. The Shift Leader will supervise store operations, guide team members, and ensure outstanding guest service while supporting managers in daily tasks. The role emphasizes a customer-first mindset and efficient facility maintenance.

Starting pay ranges from the mid to upper part of the posted hourly scale, with benefits like medical plans, retirement options, and tuition assistance noted in the job details.

Qualifications

• Experience in retail operations preferred.
• Strong customer service skills and customer-focused attitude.
• Must be comfortable with calculators, computers, and basic equipment.

Responsibilities

• Supervise employees and store operations.
• Respond to customer needs with excellent service.
• Assist managers to maintain clean, well-running facilities.

Skills

Retail ops experience

Customer service

Calculator proficiency

Team player

Flexible schedule

Background check

Job description

• Position Category: Guest Services (FIELD-GUESTSRVC)

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.

Pay Rates Starting between: $16.50 - $24.87 / hour

Qualifications

• Previous experience or working knowledge of retail operations
• Incredible customer service skills & the ability to help maintain a customer focused culture
• Must be proficient with a calculator, computer, and other equipment
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
• Must be able to work a flexible schedule of nights, days, weekends, and holidays
• Background check is required

Additional Information

• Fuel Discount
• Nation-wide Medical Plan/Dental/Vision
• 401(k)
• Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Flexible Schedule
• Weekly Pay

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