Guest Services Lead: Club Ops & Member Experience

Torreon Golf Club; Show Low (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match

Job summary

Torreon Golf Club is seeking a Guest Services Lead in Show Low, AZ. This role guides cart staging, bag drop, and practice facility presentation while setting the tone for service culture and training Attendants.

The ideal candidate demonstrates strong leadership, reliability, and proactive problem-solving, ensuring a welcoming, member-focused environment during busy tee times and events.

Qualifications

• Leadership experience in guest services or operations.
• Strong communication and problem-solving mindset.
• Commitment to member and guest satisfaction.

Responsibilities

• Supervise and coordinate daily outside service operations.
• Ensure carts are cleaned, prepared, and staged to club standards.
• Oversee bag handling and storage with care and professionalism.
• Maintain the driving range, short game areas, and practice facilities.
• Monitor pace of play and first tee organization.
• Bridge communication between the golf shop and outside staff.
• Assist with tournament setup, signage and special events.
• Train and mentor outside service staff on standards.
• Keep all areas (bag drop, cart barn, staging areas) clean and organized.

Skills

Leadership

Reliability

Proactive problem-solving

Excellent communication

Attention to detail

Manage multiple moving parts

Member/guest experience

Golf club operations knowledge

Job description

Torreon Golf Club is seeking a Guest Services Lead in Show Low, AZ. This role guides cart staging, bag drop, and practice facility presentation while setting the tone for service culture and training Attendants.

The ideal candidate demonstrates strong leadership, reliability, and proactive problem-solving, ensuring a welcoming, member-focused environment during busy tee times and events.