Guest Services/Front Office Assistant Manager

Oetker collection; Florida; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in luxury hospitality seeks a dedicated Guest Services Supervisor to enhance guest experiences at a newly renovated hotel in Palm Beach. This role involves leading a dynamic team, ensuring exceptional service delivery, and fostering a warm, welcoming environment for guests. With a focus on creativity and resourcefulness, you will manage guest relations and coach your team to achieve excellence. Join a prestigious organization that values personal commitment to service and offers opportunities for professional growth and development in a vibrant work atmosphere. This is your chance to make a meaningful impact in the world of hospitality.

Benefits

Progressive health & dental insurance

401k pension plan

Ongoing learning & development

Inspiring work environment

Qualifications

• 2+ years in a similar role in a world-class hotel or service organization.
• Strong leadership and operational expertise in guest services.

Responsibilities

• Assist the Director of Guest Services to ensure excellent guest experiences.
• Supervise and coach the Guest Services Team for optimal performance.

Skills

Service Excellence

Detail oriented

Operational expertise

Decision making

Problem solving

Strong leadership

Technology proficiency

Education

Bachelor’s degree in hospitality management

Tools

Windows based programs

Micros PMS

Job description

Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

The Vineta Hotel - situated in the heart of Palm Beach, the Vineta Hotel will be located just two blocks off Worth Avenue. Set soon, the hotel will be reborn following a top-to-bottom renovation.

The Vineta Hotel invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Collection Hotels.

The team of the Vineta are waiting for you to have an exceptional experience!

JOB DESCRIPTION

Contract

01. Permanent

Place

Palm Beach, Florida, USA

MISSIONS

Position Profile:

Assists the Director of Guest Services, ensuring the efficient, effective, and cohesive flow of activities that create excellent guest experiences through personal presence and supervision of the Guest Services Team.

Through exceptional, personalized assistance and attention, recommends and facilitates arrangements on behalf of the guest to enhance guest experiences at The Vineta Hotel.

Inspires a high level of creativity, resourcefulness, personal commitment to service excellence and an emotional sense of gracious hospitality.

Manages and effectively coaches, trains, motivates, communicates, recognizes, schedules, provides performance feedback, and conducts performance correction if required.

Maintains expertise on and contacts within local venues, attractions, restaurants, tourism events and local counterparts.

As a member of the international network of Clefs d’Or, liaises with counterparts on preferences and requirements of high-profile guests.

The following is considered mandatory for this position:

1. Supervises Team members and effectively coaches, trains, organizes, motivates, communicates, and recognizes, as fitting.
2. Works in conjunction with Team members and maintains hands-on involvement in all aspects of the guest relations operation, assists where the need is greatest and as required.
3. Manages and maintains a secure Hotel environment.
4. Be fully versed with statutory, fire, legal, health and safety procedures and take control in the event of a crisis.
5. Handles guest complaints and performs “Duty Manager” responsibilities.
6. Reviews guest profiles and ensures special requests are highlighted, anticipates, and executes a personalized guest experience with the greatest attention to detail.
7. Performs other duties as assigned.

BENEFITS

We are delighted to offer:

An excellent remuneration package including an attractive salary, progressive health & dental, life insurances, 401k pension underscored by an inspiring work environment, ongoing learning & development through the Masterpiece Academy, and an opportunity to be the best.

PROFILE

Core Competencies & Skills:

1. Service Excellence – Genuinely warm presence, friendly, sincere, and outgoing nature, leading by positive example to strive for service excellence and warm hospitality.
2. Detail oriented – Strong organization, multitasking and time management skills.
3. Operational expertise – Demonstrates strong knowledge of The Vineta Hotel service deliverables, service standards, programs, policies, and procedures.
4. Decision making - Prompt, sound, reasonable and clear decision making.
5. Problem solving - Adept at juggling multiple needs, collaboration within strong network of contacts to resolve problems creatively and successfully.
6. Strong leadership - Inspires employee commitment, loyalty and motivation through progressive supervisory practices that foster teamwork, safety, open communication, respect, sincerity, helpfulness, courtesy & humility.
7. Technology proficiency – Fully competent in all systems used within department, including Windows based programs & Micros PMS.
8. Excellent knowledge of local attractions and dining scene, deep contacts in the business community, internationally connected.

Education & Experience:

1. Bachelor’s degree in hospitality management.
2. Minimum 2 years previous work experience in a similar capacity within an international world-class hotel or service organizations.
3. A member of Clefs D'or Association.

Must be presently legal to work in the USA to be considered.

If you wish to invest in Oetker Collection, we encourage you to take this opportunity and we would be very happy to have you as a member of our team.