Guest Services / Front Desk Supervisor

Vision Hospitality Group, Inc.

Boulder (CO)

On-site

USD 42,000 - 62,000

Full time

14 days+

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Benefits offered by this job

Paid Time Off

Health benefits

Health Reimbursement Program

Flexible Spending Account

Stay Discounts

Life Insurance

401(k) and 401(k) matching

Employee Assistance Program

Voluntary and Supplemental Insurance

Paid Holidays and Personal Floating

Job summary

Vision Hospitality Group, Inc. in Boulder, CO seeks a Front Desk Supervisor to support the Front Office Manager and oversee the guest service team. The role emphasizes the first impression for guests and alignment with our ONE TEAM, ONE VISION philosophy.

You will focus on internal growth, uphold culture, and help meet hotel goals. PM shift with occasional mid shifts ensures coverage and strong service delivery to guests.

Qualifications

Must be responsible for security of guests, fellow employees and hotel assets.
Ability to report to scheduled shifts and communicate effectively in writing, by telephone and in person.
Able to work a flexible schedule and collaborate across departments.
Knowledge of PMS systems and hotel operations is preferred.
Demonstrates integrity, teamwork and a customer-first attitude.

Responsibilities

Oversee Front Office Team and assist Front Office/Operations Manager.
Maintain first impressions, guest satisfaction and brand standards.
Promote internal growth programs and live company culture.
Meet and exceed company goals and key metrics.

Skills

Confidentiality

Security awareness

Fire safety knowledge

Shift scheduling

Communication skills

Flexibility

Organization

Integrity

Diversity & inclusion

Values-driven

Physical ability 25lbs

Escalation handling

PMS/computer skills

English proficiency

Written communication

Job description

This role will primarily work the PM shift, with two to three mid shifts a week for GSM coverage.

Our Culture

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services.

Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences.

We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Job Description

Guest Services / Front Desk Supervisor assists the Front Office Manager/Operations Manager in overseeing the Front Office Team, which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.

The job is simple:

Focus on ways to promote and engage in internal growth programs.

Continuously exemplify and live by our Culture.

Meet/exceed our company goals and three metrics.

Complete all required training
Have proven advanced knowledge and skills related to guest services, PMS systems and basic supervisory skills
Adhere to all standard operating procedures and property specific brand standards
Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
Provide personalized, friendly service to every guest and associate
Assist in overseeing the Front Office and maintains a high standard
Monitor and evaluate guest satisfaction
Recognize regular and VIP Guests promoting Brand loyalty program
Maximize room occupancy at best rates
Promote other services and facilities of the hotel through up-selling techniques
Assist with other departments when necessary
Comply with hotel security, fire regulations, and all health/safety regulation and legislation
Have knowledge of all hotel systems including phone PBX system, key system, PMS systems, and company programs
Have knowledge of surrounding area

Necessary Skills

Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
Must be responsible for security of guests, fellow employees and hotel assets
Have knowledge of fire alarm system and evacuation procedures
Able to report to scheduled shifts
Able to communicate effectively in writing, by telephone and in person
Able to work a flexible schedule
Is organized, honest, and works well with others
Maintain a clean and attractive work area, uniform, and person
Has the highest degree of integrity and is humble, living by the Golden Rule
Able to work with people from diverse cultures and backgrounds
Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
Can perform work for 8 hours and work in a restrictive space/environment.
Must have eyesight enabling vision both near and far
Must be able to use/lift arms for up to 8 hours
Must be able to handle escalated issues within the brand and company guidelines and is able to deescalate any issues to ensure guest satisfaction and company values are demonstrated
Have finger dexterity for operating equipment such as PMS systems and computers.
Must speak in a clear, understandable voice, hear at a basic level, and understand English
Must be able to write effectively to communicate guest needs and operational items for team.

Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.

NOTE: Vision Hospitality Group, LLC participates in e-verify prior to employment.

This position is eligible for incentives based on the overall performance of the hired individuals achievement of established goals. Vision Hospitality Group LLC, offers the following benefits:

Vision Hospitality Group LLC, offers the following benefits: