Guest Services - Front Desk Agent - Residence Inn, North Conway, NH

Lafrance Hospitality Company; New Hampshire; On-site; USD 10,000 - 60,000; Part time

Job summary

An exciting opportunity awaits at a vibrant hotel in North Conway, NH, as a Front Desk Agent. This role is perfect for those who thrive in dynamic environments and enjoy creating memorable experiences for guests. With ample opportunities for growth and development, you will be supported through mentorship programs and cross-training options. Enjoy the perks of daily pay and referral bonuses while working in a friendly atmosphere. If you are passionate about hospitality and dedicated to exceptional service, this position could be the start of your success story.

Benefits

Health & Dental Insurance

PTO

401K Matching

Marriott Hotel Room Discounts

Company-Wide Hotel Room Discount Program

Referral Bonus Incentive

Retention Bonus Incentive

Annual Review Program

Paid Training

Extensive Room for Growth

Qualifications

• Self-motivated, guest-focused individual passionate about service.
• Ability to maintain a warm and welcoming demeanor.

Responsibilities

• Check guests in and out, ensuring proper payment and special requests.
• Effectively address and resolve guest problems to enhance satisfaction.
• Maintain professionalism while interacting with all guests.

Skills

Customer Service Experience

Reliability

Attention to detail

Hotel Experience

FOSSE knowledge

Job description

Attention all aspiring hospitality professionals!

We are looking to add to our amazing team at the Residence Inn by Marriott in the breathtaking town of North Conway, New Hampshire. Come Join us as a Front Desk Agent!

Imagine yourself at the heart of a bustling hotel, where every day brings a new adventure and the chance to create unforgettable experiences for our guests. As a Front Desk Agent, you'll be the friendly face that welcomes visitors from near and far, ushering them into a world of comfort and exceptional service.

The Residence Inn offers abundant opportunities for growth and development, with cross-training options and mentorship programs that will empower you to reach new heights in your career. And with year-round and seasonal incentives, you'll have the chance to be rewarded for your hard work and dedication.

If you're a self-motivated, guest-focused individual with a passion for delivering exceptional service, this is your chance to join our dynamic team.

Don't miss out on this exciting opportunity to showcase your talents and embark on an adventure like no other. Apply now and let the Residence Inn by Marriott in North Conway, NH be the start of your hospitality success story!

We also have DailyPay, which allows you to get paid any day you prefer

And if you refer someone to join our team, you could earn up to $500!

Responsibilities:

• Maintain a warm, welcoming, and professional demeanor while interacting with all guests.
• Check guests in and out of the hotel, ensure proper payment is received, note & fulfill special requests, and record accurate information.
• Answer the phone in a professional & helpful manner.
• Follow procedures on posting charges and settling guest accounts.
• Effectively address and resolve guest problems to increase guest satisfaction.
• Be knowledgeable of emergency procedures and hotel policies.
• Practice punctuality for scheduled shifts.

Shifts: Must have weekend availability, able to work 3-11PM shifts

Job Types: Part-Time

Pay: $16 - $18 Per Hour

Keywords: Hotel, Hospitality, customer service, receptionist, administrative

• Customer Service Experience
• Hotel Experience is a plus but NOT required
• Reliability
• Attention to detail
• FOSSE knowledge a plus but NOT required

• Full-Time Benefits: Health & Dental Ins., PTO, 401K Matching
• Marriott Hotel Room Discounts
• Company-Wide Hotel Room Discount Program
• Referral Bonus Incentive
• Retention Bonus Incentive
• Annual Review Program
• Extensive Room for Growth
• Paid Training