Guest Services - Front Desk

Better Talent; Florida; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Sick days

Vacation days

Job summary

Casago New Smyrna Beach is seeking a dependable, detail‑oriented Guest Services - Front Desk team member to deliver exceptional guest experiences at our New Smyrna Beach, FL location. This full‑time, on‑site role manages reservations, assists guests, resolves concerns, and coordinates with housekeeping and maintenance to keep daily operations running smoothly.

The ideal candidate has front desk or guest services experience, is comfortable with reservation software such as Streamline or Guesty,

Qualifications

• Previous experience in a front desk, guest services, or office administration role.
• Experience using Streamline, Guesty, or a similar property management system (PMS).
• Comfortable using computers, reservation software, and basic office technology.

Responsibilities

• Serve as the primary point of contact for guests, providing friendly and professional assistance in person, over the phone, and through email.
• Manage reservations, including new bookings, modifications, cancellations, and payment processing.
• Respond to guest questions, requests, and concerns promptly, ensuring a positive experience from booking through checkout.
• Coordinate with housekeeping and maintenance teams to address guest needs, property concerns, and service requests.
• Maintain accurate reservation details, guest records, and payment information in the property management system.
• Assist with daily front desk operations, administrative tasks, and scheduling to keep everything organized and running efficiently.

Skills

Front desk experience

Guest services

Reservation management

Tools

Streamline

Guesty

Job description

At Casago New Smyrna Beach, we believe great hospitality starts with great people! As a locally owned vacation rental and property management company in beautiful New Smyrna Beach, Florida, we take pride in creating memorable guest experiences while caring for some of the area's most beautiful beach homes and condos.

Our team is passionate about exceptional service, strong relationships, and making every stay feel special. We value teamwork, attention to detail, and people who take pride in what they do.

Join a team where your contributions matter, your hard work is appreciated, and you can make a difference every day!

Position Summary

Casago New Smyrna Beach is looking for a dependable, detail-oriented Guest Services - Front Desk team member to help deliver exceptional guest experiences at our New Smyrna Beach, FL location. This full-time, on-site role is responsible for managing reservations, assisting guests, resolving concerns, and coordinating with housekeeping and maintenance to keep daily operations running smoothly. The ideal candidate is organized, approachable, and proactive, with strong communication skills and a commitment to providing friendly, reliable service.

What You'll Do

Serve as the primary point of contact for guests, providing friendly and professional assistance in person, over the phone, and through email.

Manage reservations, including new bookings, modifications, cancellations, and payment processing.

Respond to guest questions, requests, and concerns promptly, ensuring a positive experience from booking through checkout.

Coordinate with housekeeping and maintenance teams to address guest needs, property concerns, and service requests.

Maintain accurate reservation details, guest records, and payment information in the property management system.

Assist with daily front desk operations, administrative tasks, and scheduling to keep everything organized and running efficiently.

Follow up on outstanding guest requests and communicate updates to ensure timely resolution.

Required Qualifications

Previous experience in a front desk, guest services, or office administration role.

Experience using Streamline, Guesty, or a similar property management system (PMS).

Comfortable using computers, reservation software, and basic office technology.

Preferred Qualifications

Previous experience in vacation rentals, hospitality, hotels, or property management.

Compensation, Benefits & More

Compensation: $18–$22 per hour

Benefits: Paid time off, including PTO, sick days, and vacation days

Schedule: To be determined; weekend availability required

Job Type: Full-time