Guest Services - Floater

University of Southern California; Glendale (CA); On-site; USD 22,730 - 32,373; Part time

Benefits offered by this job

Comprehensive benefits and programs for staff and families

Mutual respect and synergy in work culture

Job summary

The University of Southern California is seeking a Guest Services Representative Floater to provide exceptional customer service and ensure a warm and friendly environment. In this role, you will be responsible for helping guests, managing sales transactions, and maintaining cleanliness and organization throughout the facilities.

A high school diploma is preferred, along with customer service and cash handling experience. This position offers an hourly rate of $20 and the opportunity to be part of a collaborative team.

Qualifications

• Demonstrated customer service experience.
• Effective communication skills in English required.
• Must have open availability.

Responsibilities

• Provide customer services to faculty, staff, students, and guests.
• Perform sales transactions and maintain cleanliness of facilities.
• Assist in food and beverage preparation service.

Skills

Customer service experience

Effective communication skills

Cash handling experience

Ability to lift up to 50 lbs

Barista experience

Education

High School Diploma

Job description

The Opportunity

Customer service is our number one priority, and the Guest Services Representative Floater will be responsible for upholding our high standards of excellence as you welcome our guests. You will help to ensure that our energetic, friendly, hardworking, and warm work environment flows throughout the kitchen and dining room. As a Guest Services Representative, you have the opportunity to provide an exceptional experience for every guest that walks in our door and leave them with a lasting impression.

The Accountabilities

• Provide customer services to faculty, staff, students, and guests. Meet and greet guests. Provide necessary information to guests.
• Perform sales transactions utilizing department standards and policies.
• Maintain the cleanliness of the facilities, equipment, and service wear.
• Assist in set-up and break-down of coffee stations and product displays.
• Stock and maintain all supplies, food items, and utensils.
• Provide basic hot and cold food and beverage preparation service.
• Serve food and beverages to customers.
• Assemble and package food and beverage products.
• Interpret and execute directions and requests on Banquet Event Order forms.
• Provides basic audio‑visual service and support.
• Open and close facilities as required.
• Assist in kitchen sanitation program. Comply with standard food handling and sanitation procedures.
• Adhere to department service standards and to all health, safety and university rules and regulations.
• Attend and participate in meetings as required.
• Report to station, ready to work at the time work assignment is scheduled to begin.
• Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The Qualifiers

• Education: High School degree not required.
• Experience: 0 - 6 months.
• Demonstrated customer service experience.
• Cash handling and barista experience in a fast‑paced environment.
• Ability to communicate effectively in English.
• Ability to lift up to 50 lbs.
• Must have open availability.

What We Prefer

• Education: High School Diploma.
• Experience: 1 year in high volume fast food restaurant/hotel or other food service operation.

The Trojan Family Rewards

We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit https://employees.usc.edu/benefits-perks

The work culture thrives on mutual respect, trust, and synergy amongst all of its members.

Compensation

Hourly Rate: $20.00