GUEST SERVICES/FACILITY ATTENDANT

ROHNERVILLE RANCHERIA; Loleta (CA); On-site; USD 22,000 - 28,000; Full time

Job summary

Bear River Band of the Rohnerville Rancheria is seeking a Guest Services/Facility Attendant for the Recreation Center. You will handle admissions, memberships, and provide customer service while performing cleaning and basic maintenance tasks to keep the facility in top condition.

The role requires 16+ and CPR/First Aid training within six months, with occasional on-call coverage and event support. This on-site position offers opportunities to engage with the community and support BRRC programs.

Qualifications

• 6 months of point of sales preferred.
• Reception and customer services experience preferred.
• Must be able to read and interpret safety rules and procedures.

Responsibilities

• Oversee day-to-day cleaning, sanitation, and maintenance of the Recreation Center and related amenities.
• Answer phones and assist walk-in patrons; manage memberships and payments.
• Support events and maintain cleanliness of snack shack, restrooms, and fields.

Skills

POS experience

Reception experience

Customer service

Education

High School Diploma

Tools

POS systems

Job description

Job DescriptionJOB TITLE:Guest Services/Facility AttendantFLSA STATUS:Non-ExemptDEPARTMENT:Recreation CenterP.L. 101-630YesREPORTS TO:Guest Services/Facility LeadUNIFORM REQUIRED:YesSALARY RANGE1APPROVED ON:TC-7/21/2026FUNDING SOURCE:General FundFUNDING EXPIRATION:RecurringTribal Preference will be given in accordance with BRBRR Act Relating to Employment.POSITION SUMMARY: As a member of the Recreation Center guest services and facilities team, the incumbent in this position shares the responsibility for customer service, janitorial duties, and assistance with maintenance tasks of the Recreation Center. The individual will be responsible for overseeing phone calls and walk-in services, including sales of day passes and monthly memberships. You will be responsible for managing admissions, enrolling customers in facility programs, carrying out cleaning and safety protocols, monitoring guest activities, assisting with the maintenance of the facility, and executing improvements to the Recreation Center facilities, sports complex, and amenities.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:Shall be responsible for the day-to-day cleaning, sanitation, and oversight maintenance of the Bear River Recreation Center and related amenities, which consists of a gymnasium, fitness center, weight/cardio rooms, men’s and women’s locker rooms, a vending machine, kitchen, dry sauna, Sports Complex and associated amenities.Ensure compliance with health and safety standards, maintaining cleanliness and upkeep of recreation facilities to industry standards.Performing light custodial maintenance of the Recreation Center and Sports complex.Performing daily checks for field cleanliness, maintenance and being responsible for locking/unlocking fields.Working during tournaments and events while also maintaining cleanliness of the snack shack, outside restrooms and fields.Pulling weeds, raking the fields and other preventative field maintenance.Inspecting and monitoring hourly, daily, weekly and monthly operating systems in the Rec Center.Performing a rotating seven-day/week work schedule and a periodic 24-hour/day on-call system.Performing related work and assisting other departments as necessary such as supporting BRB Special Events such as weddings, concerts, etc.Preparing and maintaining necessary records, reports, and logs for events, group fitness, etc.Vacuuming, sweeping, and mopping of flooring and stairs.Clean, polish, and/or dust weight room machines, equipment, fans, walls and structures.Clean and sanitize bathrooms; sinks, toilets, urinals, showers, tiles and dry saunas.Restock supplies in bathrooms, lockers, weight rooms, and common areas.Empty all trash cans and replace liners, clean receptacles as necessary.Cleaning windows, windowsills, doors, and door handles.Maintain supply and storage closets in a clean, organized and safe manner.Shall handle incoming phone calls and incoming patrons.Verify ALL memberships and manage membership-related tasks such as payments, cancellations, and account changes.Keep towels washed, dried, and folded.Assist in enforcing BRRC policies and regulations.Provides general information to the community about BRRC programming and options.Must be a self-motivated task seeker, keeping busy, and remaining productive throughout the day.Perform other duties as assigned.AUTHORITY/SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.EDUCATION/EXPERIENCE:Must be 16 years or olderMust be able to obtain a work permit if required.6 months of point of sales preferred.Reception and customer services experience preferred.CERTIFICATES, LICENSES, REGISTRATIONS:CPR & First Aid Training required within first six (6) months.Must pass a pre-employment drug test and physical.COMPUTER OPERATIONSBasic personal computer skills including electronic mail, word processing, spreadsheet, graphics, etc.LANGUAGE SKILLS:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.MATHEMATICAL SKILLS:Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.REASONING ABILITY:Ability to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.OTHER SKILLS AND ABILITIES:Ability to operate standard office equipment (copier, fax, etc.).Must be able to work with Native American people and be sensitive to their culture.Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.Participate in proactive team efforts of the Bear River Band of the Rohnerville Rancheria.Ability to work productively as an individual and as a member of a team.Ability to communicate effectively both orally and in writing, including the ability to interpret technical information.Ability to prioritize and multitask.Ability to anticipate and respect the needs and interests of others.Ability to remain calm under stress.Knowledge of safe maintenance procedures and an ability to detect hazards and violations and recommend corrective actions.The ability to read and understand all Material Safety Data Sheets so as to use and dispose of hazardous materials in the proper manner.Ability to assist others in maintenance functions.Ability to maintain harmonious relations among staff and promote efficiency.Able to use independent judgment in routine and non-routine circumstances, and in critical situations.Able to establish and maintain good relations with supervisors, peers, and the public.Able to adapt to organizational and technological change.A combination of technical skills, analytical skills, organizational skills, communication skills, interpersonal relations skills and professionalism is required.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.N (Not Applicable) Activity is not applicable to this occupation.O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)Physical AbilitiesLift /CarryPush / PullStandC10 lbs or lessC12 lbs or lessCWalkC11-20 lbsC13-25 lbsCSitO21-50 lbsC26-40 lbsCHandling/FingeringC51-100 lbsF41-100 lbsFReach OutwardCOver 100 lbsOReach Above ShoulderCClimbFCrawlOSquat or KneelCBendCMATERIALS AND EQUIPMENT DIRECTLY USED:Power and hand tools, specialized light duty power equipment, computer control systems, and ladders. Materials: Super Shine, Window clean, detergents, lime-out, steel polisher, disinfectant, sanitizer, and other materials and chemicals associated with facility maintenance as needed.WORK ENVIRONMENT: Work is performed in an outdoor and indoor environment with exposure to a variety of weather conditions and temperatures, slippery/uneven surfaces, noise, vibrations, dust, fumes, machinery, working in confined spaces, on ladders, public contact, working alone and as a member of a team; handling emergency situations and office work.Physical activities include lifting and carrying (over 50lbs), pulling, pushing, reaching, walking, standing, sitting, kneeling, repeated bending, climbing using both arms and legs, use of hands and fingers, use of eyes for sight including ability to distinguish color & distance, hearing, verbally communicating, operating motorized equipment and driving a vehicle.ACKNOWLEDGMENT: I have read this job description and fully understand the requirements set forth. I hereby accept this position and agree to abide by the requirements set forth and will perform all duties and responsibilities to the best of my ability.The Bear River Band of the Rohnerville Rancheria has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by the Bear River Band of the Rohnerville Rancheria as deemed appropriate. I further understand that my employment is at-will and thereby understand that my employment can be terminated at-will by the facility or myself, and that such termination can be made with or without notice.Employee Signature Date