Guest Services Event Staff | Part-Time | Owensboro Convention Center

Oak View Group; Owensboro, Maypearl (KY, TX); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading company as a member of the Guest Services Team, where you will create memorable experiences for guests at events. This role involves ushering, ticket scanning, and providing customer service while ensuring a safe and friendly atmosphere. Ideal candidates will have a passion for helping people and a flexible schedule to accommodate various events.

Benefits

401(k) Savings Plan

401(k) matching

Qualifications

• Experience in a hospitality or entertainment environment is preferred.
• Ability to stand for long periods of time.
• Flexible schedule: Availability to work most home basketball games.

Responsibilities

• Prepare your assigned section for guests; this could include wiping down seats.
• Welcome our guests with a great smile and helpful attitude.
• Scan event tickets ensuring that the proper ticket is being used.

Skills

Customer Service

Hospitality

Communication

Problem Solving

Job description

Overview

As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.

This role will pay an hourly rate of $12.50.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until August 15, 2025.

Responsibilities

• Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
• When gates open, welcome our guests with a great smile and helpful attitude
• Scan event tickets ensuring that the proper ticket is being used to gain entry
• Assist guests in locating their ticketed seats
• Being alert and proactive to potential hazards and reporting incidents when they occur
• Monitor your assigned area for issues and opportunities to make lasting memories for our fans
• Respond to all guest concerns/complaints promptly and in a professional manner
• Assist guests in ADA accessible seating sections
• Enforce all building policies and procedures to ensure a safe environment for all guests
• Manage the foot traffic flow of large crowds
• Check identification of guests to verify age requirements for purchase of alcohol.
• Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency

Qualifications

• Experience in a hospitality or entertainment environment is preferred
• You must love working with and helping people
• Ability to stand for long periods of time
• You must be able to maintain a POSITIVE attitude while handling difficult situations
• Flexible schedule: Availability to work most home basketball games
• Weekend availability is needed

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.