Guest Services Department Manager - Evening Shift

Festival Foods; Madison (WI); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Associate discount 15%

Weekly pay

Vision & dental insurance

Paid parental leave

401(k) with match

Job summary

Festival Foods is hiring a Guest Services Assistant Department Manager-PM to lead afternoon and evening shifts in a fast-paced, guest-focused environment.

You will mentor associates, ensure top-tier customer service, and manage department operations while upholding the company values and safety standards. This full-time role offers competitive benefits and opportunities for growth at Festival Foods in Madison, WI.

Qualifications

• High school education or equivalent with at least 1 year in grocery and 6 months in a leadership role like Customer Service Representative.
• Strong decision-making skills for fast-paced service environments.
• Excellent interpersonal and communication skills with a diverse team.
• Solid organizational skills and ability to train and lead others.
• Knowledge of safety policies and ability to enforce safety programs.

Responsibilities

• Provide helpful guest service and address guest questions with professionalism.
• Uphold Festival Foods culture and lead afternoon/evening shifts.
• Drive guest service excellence by setting clear performance expectations.
• Support team growth through training and supervision of associates.
• Optimize department productivity and manage labor to meet goals.
• Maintain safety policies and asset protection practices.
• Ensure reliable attendance and plan for replacements when needed.
• Collaborate with the team to handle additional duties as assigned.

Skills

Customer service leadership

Decision-making abilities

Interpersonal skills

Organizational skills

Safety awareness

Education

High school diploma or equivalent

Job description

Location : Name

Madison

Position Type

Full-Time

Company Overview

ABOUT FESTIVAL FOODS:

We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Summary

Join our Festival Foods team as a Guest Services Assistant Manager – PM!

Job Title: Guest Services Assistant Department Manager-PM

Reports to: Guest Services Manager

At Festival Foods, we know that outstanding guest service starts with helpful associates. As a Guest Services Assistant Department Manager-PM, you'll help create a welcoming atmosphere where every guest feels valued. Whether you're supporting a busy checkout, mentoring your team, or ensuring smooth afternoon and evening operations, your leadership will make an impact. If you thrive in a fast-paced, hospitality-driven environment and love providing exceptional customer service that will "boomerang" guests back, this role is for you!

Job Description

What You’ll Do:

As a Guest Services Assistant Department Manager-PM at Festival Foods, your responsibilities will include:

• Provide Helpful Service: Providing excellent guest service is at the heart of what we do. Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.
• Uphold Company Culture: Reinforce Festival Foods values throughout the store, ensuring an exceptional guest experience by leading the team during afternoon and evening shifts.
• Drive Guest Service Excellence: Set clear performance expectations, guiding associates to deliver outstanding customer service daily.
• Support Team Growth: Assist in the development and supervision of Guest Services associates, including facilitating Bagger training and fostering a productive, customer-focused environment.
• Optimize Operations: Oversee department productivity and labor, aligning staffing levels to meet business needs and achieve target goals.
• Ensure Safety & Compliance: Maintain loss prevention (asset protection) policies and enforce safety programs to create a secure work environment.
• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Collaborate with the Team: Perform other duties as assigned.

What We’re Looking For:

To succeed as a Festival Foods Guest Services Assistant Department Manager-PM you should have:

• Relevant Experience: High school education or equivalent experience, with at least 1 year in grocery and 6 months in ag leadership role like Customer Service Representative.
• Strong Decision-Making Skills: A solid understanding of customer service operations, with the ability to make timely and effective decisions.
• Excellent Interpersonal Skills: Ability to communicate effectively with guests and associates while managing a diverse team in a fast-paced environment.
• Organizational Skills: Strong organizational, oral, and written communication skills, with the capacity to lead, educate, and train others.
• Safety Awareness: A thorough understanding of all safety policies, with the ability to apply on-the-job safety training to recognize and address safety hazards.

Physical Demands and Work Environment:

The physical demands and work environment described below is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• The employee must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly.

• This position requires the employee have the ability to have full range of upper body motion in order to occasionally lift product. Requires the ability to perform repetitive tasks for prolonged periods of time.

• Working conditions consist primarily of a temperature-controlled environment. The ability to work outside assisting guests, monitoring associates and conditions for short periods of time is necessary.

Work Schedule:

The Guest Services Assistant Department Manager-PM is a full-time position. Your schedule will include, afternoons, night shifts, weekends, and holidays to meet the needs of our guests.

Front End

Benefits Overview

WHY YOU'LL LOVE IT HERE:

Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.

Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.

Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.

Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.

Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.

Save for Your Future: Offering a 401(k), we’re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.

Address

810 East Washington Avenue

City

Madison

State

WI

Postal Code

53703