Deli Assistant Department Manager - PM

Festival Foods; Madison (WI); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Associate Discount

Weekly Pay

Two-Week Advanced Scheduling

Vision/Dental Insurance

Parental leave & wellness programs

Job summary

Festival Foods is seeking a Deli Assistant Department Manager - PM to lead a fast-paced deli team and drive guest satisfaction in a thriving Wisconsin grocery setting. You’ll mentor staff, manage shifts, ensure food safety, and support department goals while upholding Festival's service standards.

This full-time role requires strong leadership, a focus on operational excellence, and a commitment to safety. ServeSafe certification is preferred and training is provided if needed.

Qualifications

• Leadership experience in a supervisory role
• Knowledge of retail food business and perishable ops
• Excellent communication with associates and guests
• Knowledge of safety policies and equipment operation
• ServeSafe certification (Festival will pay for certification)
• At least 6 months in Counter Lead or Night Lead role

Responsibilities

• Leadership Support: assist the Deli Department Manager in achieving labor goals and gross profit objectives
• Team Development: lead, coach, and reinforce Festival culture and performance expectations
• Guest Experience: provide outstanding customer service and resolve guest concerns
• Operational Excellence: maintain inventory, pricing accuracy, and manage special orders
• Collaboration: work with the Deli Department Manager on reviews and hiring
• Safety & Compliance: uphold safety standards and food safety logs
• Support & Training: provide feedback and training after 30/60/90 days
• Honor Commitments: regular attendance and notice for replacements
• Support the Team: perform other duties as assigned

Skills

Leadership Skills

Industry Knowledge

Communication Skills

Safety Awareness

Food Safety Certification

Experience (6 months+)

Job description

Location : Name

Madison

Position Type

Full-Time

Company Overview

ABOUT FESTIVAL FOODS:

We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Summary

Join our Festival Foods team as a Deli Assistant Department Manager – PM!

Job Title: Deli Assistant Department Manager - PM

Reports to: Deli Department Manager

Are you a leader with a passion for food service and deli operations? Whether you’ve excelled in fast food, worked in a restaurant, managed a line cook station, or are eager to learn leadership in a grocery deli environment, this could be the start of an amazing opportunity!

At Festival Foods, we’re all about making mealtime easier and more enjoyable for our guests. Whether they're grabbing a quick lunch, a side dish, or feeding a crowd, our deli has them covered. As a Deli Assistant Department Manager, you’ll play an essential role in guiding your team, supporting your department’s goals, and ensuring that guests have an exceptional shopping experience.

Job Description

What You’ll Do:

As a Deli Assistant Department Manager - PM at Festival Foods, your responsibilities will include:

• Leadership Support: Assist the Deli Department Manager in achieving labor goals and contribute to departmental gross profit objectives, focusing on shrink control and efficient operations.

• Team Development: Lead, coach, and reinforce Festival culture, guest service, and performance expectations. Train and develop associates, ensuring high retention rates and consistent performance.

• Guest Experience: Provide outstanding customer service, resolve guest concerns, and live the boomerang principle by ensuring a memorable and positive experience for all.

• Operational Excellence: Maintain inventory levels, ensure correct pricing, and manage special orders. Take action on sales floor and back-stock conditions, addressing any areas of opportunity.

• Collaboration: Work with the Deli Department Manager on performance reviews, coaching sessions, and store sales. Assist in interviewing and hiring new associates.

• Safety & Compliance: Ensure safety standards are upheld and that all necessary food safety logs and procedures are followed.

• Support & Training: Provide consistent feedback, support, and additional training to associates after their initial 30, 60, and 90 days of hire.

• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

• Support the Team: Other duties as assigned.

What We’re Looking For:

To succeed as a Festival Foods Deli Assistant Department Manager - PM, you should have:

• Leadership Skills: Experience in a supervisory role with strong interpersonal skills and the ability to motivate and manage a diverse team in a fast-paced environment.

• Industry Knowledge: Strong understanding of the retail food business, merchandising, and perishable department operations, with the ability to make timely and effective decisions.

• Communication Skills: Excellent communication skills and the ability to effectively deal with both associates and guests.

• Safety Awareness: Knowledge of all safety requirements and company safety policies, including proper training on equipment such as slicers, fryers, ovens, and more.

• Food Safety Certification: ServeSafe certification (Festival will pay for certification if not already certified).

• Experience: At least 6 months of experience in a Counter Lead or Night Lead position.

Physical Demands and Work Environment:

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Stand in place for a long period of time, bend, stoop, and kneel regularly.

• Full range of upper body motion.

• Lifting up to 50 pounds on a frequent basis.

• May be exposed to varying temperatures such as refrigerators, freezers, kitchens, and sales floor.

Work Schedule:

The Deli Assistant Department Manager - PM is a full-time position. This position will work a variety of shifts including nights, weekends, and holidays based on business needs.

Benefits Overview

WHY YOU'LL LOVE IT HERE:

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
• Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
• Save for Your Future: Offering a 401(k), we’re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.

Address

810 East Washington Avenue

City

Madison

State

WI

Postal Code

53703