Guest Services - Darien Lake

Live Nation International; New York, Northern (NY, KY); Hybrid; USD 22,000 - 25,000; Part time

Benefits offered by this job

Employee ticketing program

Job summary

Live Nation Entertainment is seeking a Guest Services team member for Darien Lake in Corfu, NY. This part-time role focuses on delivering exceptional guest service, resolving inquiries, and supporting venue operations.

The position requires strong communication and teamwork, with duties including handling inquiries, processing orders, and assisting with recycling and sustainability efforts after shows.

Qualifications

• Minimum 2 years in customer service and communications.
• Strong problem-solving and interpersonal skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Deliver exemplary customer service to maintain loyalty.
• Answer inbound calls or in-person inquiries to resolve concerns.
• Refer unresolved grievances to designated departments for investigation.
• Suggest sales of new or additional services or products.
• Record details of inquiries, complaints, or actions taken.
• Support sustainability initiatives and teamwork across the venue.

Skills

Customer service

Communication

Teamwork

Problem solving

Verbal communication

Written communication

Job description

Guest Services - Darien Lake page is loaded## Guest Services - Darien Lakelocations: Corfu, NY, USAtime type: Part timeposted on: Posted Todayjob requisition id: JR-78162Job Summary:Job Summary:Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/.Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So, join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.The Role:The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.Job Functions:· Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls or in person inquiries to resolve our customer concerns through analysis to determine the most effective resolution.· Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.· Refer unresolved customer grievances to designated departments for further investigation· Solicit sales of new or additional services or products.· Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.· Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.· Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.· Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.· Other tasks as assigned by the Guest Services Manager.Qualifications:· Must be 18 years or older· At least 2 years in Customer Service and communications· Strong strategic thinking and creative problem-solving skills· Excellent verbal, written and interpersonal communication skills· Acute sense of judgment, tact and diplomacy· A strong-sense of teamwork and ability to execute programs· Excellent verbal and written communication skills· Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sittingIf the above description sounds like you and fits your background, apply online to join the Live Nation Entertainment team today at: https://www.livenationentertainment.com/careers/.Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.EQUAL EMPLOYMENT OPPORTUNITY Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.The expected compensation for this position in NY is:$17.50 Hourly\*\*Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the New York Salary Transparency in Job Advertisements Law. It is estimated based on what a successful New York City applicant might be paid. It assumes that the successful candidate will be in New York City or perform the position from New York City. Similar positions located outside of New York City will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the NYC Law, a potential new employee’s salary history will not be used in compensation decisions.----------The expected compensation for this position is:$16.00 USD - $17.50 USD Hourly*\*\* Pay is based on a number of factors including market location, qualifications, skills, and experience.*Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.*Recognized for seven years as a Great Place to Work(R) and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.*