Guest Services Coordinator - Part Time

Woodlake Trails; Casa Grande (AZ); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Paid sick leave

Online access to personal information,

SunRewards program

Team Perks & Benefits

Sun University online modules

Vacation RV site rent discounts

Job summary

Sun Outdoors in the United States is seeking a Guest Services Coordinator to handle routine office work and the administrative duties of the resort, working closely with the RV Resort Manager and team members.

Responsibilities include greeting guests, processing payments and deposits in Yardi, managing communications, and supporting reservations and marketing material preparation. The role requires strong phone skills, a professional appearance, and a valid driver’s license.

Qualifications

• High School Diploma or GED (Required)
• 2 years in administrative experience (Required)
• 6 months in property management/reservation systems (Preferred)
• 6 months in hotel/resort front desk experience (Preferred)
• Excellent telephone skills
• Professional appearance
• Must have a valid driver's license

Responsibilities

• Greets and assists guests and residents, handling comments and complaints.
• Maintain petty cash and record expenditures.
• General administrative duties: phones, typing, filing, and more.
• Process deposits, fees, rent, and other charges in Yardi; issue receipts.
• Prepare and distribute resort communications and newsletters.
• Assist with guest reservations in person and by phone.
• Ensure office supplies are stocked and place supply orders.
• Assist with events and marketing materials preparation.
• Make collection calls for site rent payments; submit bad debt files.
• Process move-ins/outs and maintain records and reports.
• Refer sales prospects to RV Resort Manager and enter prospect data into system.
• Obtain approvals on resident applications and track statuses.
• Assist prospective residents with inventory checks, listings, and applications.
• Review and code invoices for approval.
• Other duties as assigned.
• Check guests in/out for reservations.
• Greet guests and residents and relay feedback to leadership.
• Field comments and complaints to resort leadership.

Skills

Excellent telephone skills

Professional appearance

Data entry

Customer service

Education

High School Diploma or GED

Tools

Yardi

Reservation system

Microsoft Office

Job description

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Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.

Job Duties

• Greets and establishes rapport with guests, current and prospective residents. Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential)
• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts (Essential)
• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential)
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential)
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Assist with accepting guest reservations in person and via phone
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Assist with planning and coordinating guest and resident relations events and activities within the resort
• Assist with the preparation of marketing materials
• Make collection calls for site rental payments as directed; submit bad debt files to collections
• Process resident move-ins and move-outs
• Complete and maintain resort records, reports, and files
• Refer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into property management/reservation system in a timely manner
• Obtain approvals on prospective resident applications; track all approvals and denials
• Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications
• Review and code invoices and other payables & submit to manager approval
• Other duties as assigned
• Check guests in and out for their reservations
• Greet and establish rapport with guests, current and prospective residents
• Field resort comments, suggestions, and complaints to resort leadership

Requirements

• High School Diploma or GED (Required)
• 2 years in administrative experience (Required)
• 6 months in previous experience using property management and/or reservation systems (Preferred)
• 6 months in hotel or resort front desk experience (Preferred)
• Excellent telephone skills
• Professional appearance
• Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
• Must have a valid driver's license

PERKS & BENEFITS

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with an award-winning work environment and awesome perks!

• Paid sick leave
• Online access to view and update personal information, review paystubs, annual W2s, and more
• Participation in company-wide SunRewards program
• Team Member Perks & Benefits Program with hundreds of discounts on things like mobile phone service, travel, retail, and more
• Access to hundreds of online learning modules via Sun University
• Vacation RV site rent discounts at Sun Outdoors locations nationwide

$17 per hour

Job Reference: 137059

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ACCESSIBILITY ASSISTANCE

If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to [e-mail]. "Applicant Accommodation" should be included in the subject line of the email.

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