Guest Services Coordinator

Woodlake Trails; Michigan; On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid sick leave

SunRewards program

Discounts on mobile service, travel, &

Sun University access

RV site rent discounts

Job summary

Sun Outdoors is seeking a Guest Services Coordinator to manage routine office work and administrative duties at our resort, in close collaboration with the RV Resort Manager and the team.

You will greet guests and residents, handle payments and deposits in Yardi, answer phones, perform general admin tasks, assist with reservations, communications, and events, and maintain accurate resort records.

Qualifications

• High school diploma or GED required.
• 2 years administrative experience required.
• Hotel/resort front desk experience preferred.

Responsibilities

• Greet guests and establish rapport with guests and residents.
• Handle petty cash and accounting entries.
• Answer phones, type, photocopy, file and perform general admin duties.
• Process resident payments and deposits in Yardi; issue receipts.
• Assist with reservations and resort communications.
• Prepare and distribute resort notices and newsletters.
• Support guest relations events and planning.
• Review invoices and codes; submit for approval.
• Check guests in/out for reservations.

Skills

Telephone skills

Professional appearance

Computer skills

Driver's license

Education

High School Diploma or GED

Tools

Property management system

Reservation system

Job description

Select how often (in days) to receive an alert:

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.

Job Duties

• Greets and establishes rapport with guests, current and prospective residents. Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential)
• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts (Essential)
• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential)
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential)
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Assist with accepting guest reservations in person and via phone
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Assist with planning and coordinating guest and resident relations events and activities within the resort
• Assist with the preparation of marketing materials
• Make collection calls for site rental payments as directed; submit bad debt files to collections
• Process resident move-ins and move-outs
• Complete and maintain resort records, reports, and files
• Refer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into property management/reservation system in a timely manner
• Obtain approvals on prospective resident applications; track all approvals and denials
• Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications
• Review and code invoices and other payables & submit to manager approval
• Other duties as assigned
• Check guests in and out for their reservations
• Greet and establish rapport with guests, current and prospective residents
• Field resort comments, suggestions, and complaints to resort leadership

Requirements

• High School Diploma or GED (Required)
• 2 years in administrative experience (Required)
• 6 months in previous experience using property management and/or reservation systems (Preferred)
• 6 months in hotel or resort front desk experience (Preferred)
• Excellent telephone skills
• Professional appearance
• Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
• Must have a valid driver's license

PERKS & BENEFITS

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with an award-winning work environment and awesome perks!

• Paid sick leave
• Online access to view and update personal information, review paystubs, annual W2s, and more
• Participation in company-wide SunRewards program
• Team Member Perks & Benefits Program with hundreds of discounts on things like mobile phone service, travel, retail, and more
• Access to hundreds of online learning modules via Sun University
• Vacation RV site rent discounts at Sun Outdoors locations nationwide

$15 per hour

Job Reference: 137187

At Sun, we recognize that diversity fosters innovation.

ACCESSIBILITY ASSISTANCE

If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to [e-mail]. "Applicant Accommodation" should be included in the subject line of the email. Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job.

US State Team Member Privacy Notice

Nearest Major Market: Grand Rapids Job Segment: Front Desk, Data Entry, Supply, Accounts Payable, Administrative, Operations, Finance