Guest Services Coordinator - Jimmy John's

Experience Champaign Urbana; Robbins (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading restaurant company seeks a Guest Services Coordinator to enhance customer experience at their Champaign Support Center. The role involves addressing customer inquiries, improving satisfaction, and collaborating with various teams. Preferred qualifications include strong problem-solving and communication skills, along with a background in customer service.

Qualifications

• Customer service experience is essential.
• Ability to troubleshoot and problem-solve.
• Strong oral and written communication skills.

Responsibilities

• Answer customer concerns, questions, and resolve issues.
• Improve customer satisfaction by actively listening.
• Work with cross-functional teams.

Skills

Problem solving

Communication

Multitasking

Education

Bachelor's degree

Job description

Do you thrive in a fast-paced environment and enjoy working with a dynamic team? Are you ready to join a fun and loving team at Jimmy John's?

At Inspire, our purpose is to ignite and nourish flavorful experiences. We’re driven by innovation, collaboration, and a shared commitment to making a difference for our guests, team members, franchisees, and communities.

The Guest Services Coordinator role is an onsite 4 days a week in-office at our Champaign Support Center.

Hours: 40 hrs/week Monday-Friday 8am-5pm with rotating weekend shift.

RESPONSIBILITIES:

· Answers Jimmy John’s customer concerns, questions, praises, and resolves issues that may have a technical aspect to it. Primary channels are webform and phone calls.

· Improve customer satisfaction by actively listening, acknowledging, accurately categorizing customer contact reasons/experiences and respond accordingly.

· Ability to multitask using multiple databases to accurately research and respond to inquiries.

· Provide accurate responses by actively participating in department communication, maintaining awareness of existing products as well as new products and promotional initiatives.

· Ability to multitask using multiple databases to accurately research and respond to inquiries.

· Ability to quickly recognize escalating trends and problem solve potential root causes.

· Work with cross functional teams including but not limited to Marketing, Supply Chain, Quality Assurance, Food Safety, Gift Card, and shared services.

· Identify, communicate and escalate in a timely manner contact trends to appropriate business units to ensure proactive response/resolution

· Additional projects and duties as assigned

EXPERIENCE AND EDUCATION QUALIFICATIONS:

· Bachelor’s degree preferred but not required.

· Previous customer service experience

· Demonstrated ability to troubleshoot and problem solve

· Strong oral and written communication skills

· Ability to work in a fast-paced environment

· Demonstrate the ability to troubleshoot and problem solve

· Ability to listen, talk and type simultaneously while putting yourself in the customers’ shoes to evaluate and make their experience better

Previous Jimmy John’s experience a plus but not required.

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.