Guest Services Coordinator - Hilton Cleveland Downtown

Hilton Cleveland Downtown; Cleveland (OH); On-site; Full time

Job summary

A leading hospitality company seeks a dedicated Guest Services Coordinator to join its Front Office team in Cleveland, Ohio. The role involves welcoming guests, managing registration and check-out processes, and ensuring all inquiries are addressed efficiently. The ideal candidate will demonstrate a commitment to delivering exceptional guest experiences and working collaboratively within a team.

Benefits

Go Hilton travel program: 100 nights of discounted travel

Access to pay anytime via DailyPay

Employee stock purchase program at a 15% discount

Debt-Free Education access

Comprehensive Health Insurance coverage

Best-in-Class Paid Time Off (PTO)

401K plan with company match

Qualifications

• Must have open availability to work AM, PM, weekends, and holidays.
• Entry-level position requiring exceptional guest service skills.

Responsibilities

• Greet and register guests, handle check-out processes.
• Assist guests with issues and resolve complaints.
• Promote hotel services to maximize occupancy.

Skills

Customer Focus

Adaptability

Teamwork

Integrity

Quality

Job description

Guest Services Coordinator - Hilton Cleveland Downtown

Join to apply for the Guest Services Coordinator - Hilton Cleveland Downtown role at Hilton Cleveland Downtown

Guest Services Coordinator - Hilton Cleveland Downtown

2 days ago Be among the first 25 applicants

Join to apply for the Guest Services Coordinator - Hilton Cleveland Downtown role at Hilton Cleveland Downtown

Get AI-powered advice on this job and more exclusive features.

Hilton Cleveland Downtown is looking for a dedicated Guest Services Coordinator, to join their hardworking Front Office team!

We're in the heart of Downtown Cleveland, with the Rocket Mortgage Field House, Playhouse Square, and East 4th Street within a mile. Our hotel is connected to the Huntington Convention Center of Cleveland. We have an indoor pool, fitness center, and a top-floor bar with views of Lake Erie.

Availability: open availability required must be able to work AM, PM, Weekends and Holidays

Pay Rate: $19.50 per hour

Apply in minutes, right from your phone! A Hilton recruiter will reach out to you!

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement
• Available benefits may vary depending upon property-specific terms and conditions of employment
  
  
  

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests
  
  
  

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
  
  
  

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Cleveland Downtown

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

Referrals increase your chances of interviewing at Hilton Cleveland Downtown by 2x

Get notified about new Guest Services Coordinator jobs in Cleveland, OH.

Cleveland, OH $43,680.00-$62,400.00 8 months ago

Cleveland, OH $29,910.84-$35,349.18 1 week ago

Executive Assistant/Director of First Impressions

Middleburg Heights, OH $14.00-$20.00 2 weeks ago

Administrative Assistant- Community Center

Guest Services Representative at South Park Mall

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.