Guest Services Coordinator

Sun Communities & Sun Outdoors; Naples (FL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Comprehensive Medical and Prescription

Dental Plan

Vision Plan

401(k) Plan with matching

Get paid daily with DailyPay

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Job summary

Sun Communities & Sun Outdoors in Naples, FL is seeking a Guest Services Coordinator to support resort administration and guest relations. You will greet guests, handle reservations, process payments, and maintain records.

Responsibilities include cash handling, using Yardi for move-ins/move-outs, and assisting with communications and events. Strong customer service, phone etiquette, and computer skills are essential for success.

Qualifications

• High School Diploma or GED required.
• 2 years in administrative experience required.
• 6 months in property management/reservation systems preferred.
• 6 months in hotel or resort front desk experience preferred.
• Strong customer service skills required.
• Excellent telephone skills required.
• Good problem solving skills required.
• Professional appearance required.
• Proficient with Microsoft Office, email, internet and data entry.

Responsibilities

• Greet guests and establish rapport with guests and residents.
• Maintain petty cash fund and record expenditures.
• Answer phones, type, photocopy, fax, file and perform other admin duties.
• Process resident payments and move-ins/outs in Yardi; issue receipts.
• Prepare and distribute resort communications and notices.
• Assist with guest reservations in person and by phone.
• Ensure office supplies are stocked and order supplies as needed.
• Plan and coordinate guest and resident events and activities.
• Assist with preparing marketing materials and collecting payments.
• Refer sales prospects and enter prospect data into systems.

Skills

Administrative experience

Property management

Front desk experience

Customer service

Telephone skills

Problem solving

Professional appearance

Computer proficiency

Driver's license

Education

High School Diploma or GED

Tools

Yardi

Microsoft Office

Job description

Overview

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.

Job Duties

• Greets and establishes rapport with guests, current and prospective residents. Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential)
• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts (Essential)
• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential)
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential)
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Assist with accepting guest reservations in person and via phone
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Assist with planning and coordinating guest and resident relations events and activities within the resort
• Assist with the preparation of marketing materials
• Make collection calls for site rental payments as directed; submit bad debt files to collections
• Process resident move-ins and move-outs
• Complete and maintain resort records, reports, and files
• Refer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into property management/reservation system in a timely manner
• Obtain approvals on prospective resident applications; track all approvals and denials
• Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications
• Review and code invoices and other payables & submit to manager approval
• Other duties as assigned
• Check guests in and out for their reservations
• Greet and establish rapport with guests, current and prospective residents
• Field resort comments, suggestions, and complaints to resort leadership
• Maintain petty cash fund

Requirements

• High School Diploma or GED (Required)
• 2 years in administrative experience (Required)
• 6 months in previous experience using property management and/or reservation systems (Preferred)
• 6 months in hotel or resort front desk experience (Preferred)
• Strong customer service skills
• Excellent telephone skills
• Good problem solving skills
• Professional appearance
• Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
• Must have a valid driver's license

Rewarding Benefits

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental Plan
• Vision Plan
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Get paid daily with DailyPay
• Paid Parental Leave
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

$18 per hour