GUEST SERVICES COORDINATOR

Woolley Grange; Manor (Westmoreland County); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Extra day off for birthday

EarlyPay

Cycle to work

Help@Hand health/wellbeing service

Life Assurance

Enhanced Maternity/Paternity

Paid volunteering day

LFH Benefit Hub

50% off F&B & Spa

Staff hotel discounts

Job summary

Moonfleet Manor Hotel is seeking a Guest Services Coordinator to blend exceptional guest service with front desk coordination and on-site event support. This permanent role involves a 32-hour week with flexibility for varying shifts, including weekends.

This role requires a detail-oriented multitasker with a passion for hospitality and guest experiences. Training will be provided for PMS systems and MS Office, with a generous benefits package and service charge.

Qualifications

• Previous experience in hospitality, guest services, or event coordination preferred.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities with keen attention to detail.

Responsibilities

• Guest Services & Front Desk support and seamless check-in/check-out.
• Provide concierge-style information on local attractions and amenities.
• Assist with guest requests and special occasions to ensure satisfaction.
• Support the reception team with administrative duties.
• Coordinate in-house events with the Group Events Manager.
• Liaise with clients to understand event requirements and ensure needs are met.
• Coordinate with internal departments to ensure communication and organisation prior to an event.
• Ensure event spaces are prepared to client specifications and hotel standards.
• Assist with invoicing and billing related to events and front office.

Skills

Guest services

Front desk

Event coordination

Communication

Organisational skills

MS Office

Tools

Opera

Delphi

Resdiary

Job description

Guest Services Coordinator

Front of House - Moonfleet Manor Hotel

Contract: Permanent

Salary: £12.71 per hour plus generous service charge and great benefits

Job Summary

This role combines exceptional guest service with the coordination of on-site events and providing vital administrative support to the reception/front desk team. The ideal candidate is a detail-oriented multitasker with a passion for hospitality and creating memorable guest experiences.

This is a permanent position at 32 hours per week - flexibility will be required to work varying shifts and to include weekend working.

Key Responsibilities

• Guest Services & Front Desk Support**
• Welcome and assist guests in a friendly, professional manner, ensuring a seamless check-in/check-out process.
• Provide concierge-style service by offering information about local attractions, dining, and hotel amenities.
• Assist with managing guest requests, special occasions, and resolving issues promptly to ensure satisfaction.
• Support the reception team with administrative duties.
• Event Coordination**
• Working with the Group Events Manager to coordinate in-house events including meetings, private functions, wakes, children’s parties, and residential groups.
• Liaise with clients to understand event requirements and ensure all needs are met, from setup to breakdown.
• Coordinate with internal departments, to ensure adequate communication and organisation prior to an event.
• Ensure all event spaces are prepared according to client specifications and hotel standards.
• Assist with invoicing and billing related to events and front office needs.

Qualifications & Skills

• Previous experience in hospitality, guest services, or event coordination preferred.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities with keen attention to detail.
• Proficiency in MS Office and hotel PMS systems (e.g., Opera, Delphi, and Resdiary) is a plus but not essential as training will be provided.
• Flexibility to work evenings, weekends, and holidays as needed.

Why work with us?

• Training and development is central to life at LFH, it’s something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality specific apprenticeship providers.
• An extra day’s holiday for your birthday
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Who are LFH?

Part of the Luxury Family Hotel Group, Moonfleet Manor Hotel is set overlooking the incredible Jurassic coastline offering our guests the perfect location for a coastal family getaway.

We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be!

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.