Guest Services Coordinator

Aveda Institute Los Angeles; Loveland (OH); On-site; USD 22,000 - 29,000; Full time

Job summary

Nurtur Aveda Loveland is seeking a Guest Services Coordinator to deliver outstanding guest experiences in a bustling institute and salon setting. You will handle inquiries, schedule appointments, and maintain CRM records to personalize every interaction.

The role emphasizes strong communication, confidentiality, and professionalism, with opportunities to upsell services and products while supporting team operations and company policies.

Qualifications

• High school diploma or GED; bachelor's degree preferred.
• Experience in a contact center or sales role is a plus.
• Strong interpersonal and presentation skills with professionalism.
• Ability to work at a fast pace and manage multiple tasks.

Responsibilities

• Provide customer service to Institute and Salon guests by handling calls, texts, and inquiries.
• Assist guests with scheduling appointments and resolving questions to ensure a positive experience.
• Maintain accurate CRM records and communicate guest preferences to staff.
• Upsell salon services and retail products to support revenue and guest satisfaction.
• Collaborate with the team and leadership to support smooth operations.

Skills

Customer service

Communication

Teamwork

CRM

Education

High school diploma or GED

Bachelor's degree preferred

Tools

CRM software

Job description

Guest Services Coordinator

Retail & Guest Services - Loveland, Ohio

Department: Retail & Guest Services

Employment Type: Full-Time

Minimum Experience: Entry-level

Compensation: $18.50

Do What You Love, Love What You Do

Our mission at Aveda is to care for the world we live in, from the products we make to the ways in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world. ~ Horst Rechelbacher

Who We Are

Do What You Love - Love What You Do. Founded in 2004, Nurtur Aveda is a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

Responsibilities

• Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors
• Provide customer service to Institute and Salon guests through various support center functions, including conducting inbound and outbound calls, texting, and more.
• Assist guests in scheduling appointments, resolving inquiries, and ensuring a positive Institute and Salon experience.
• Maintain a meticulous and up-to-date Customer Relationship Management (CRM) system to ensure accurate records and efficient communication with guests.
• Demonstrate unparalleled customer service by personalizing all communications with guests, taking ownership of the conversation outcomes, and ensuring positive outcomes.
• Stay informed about Institute and Salon services, products, and promotions to provide guests with accurate information and personalized recommendations.
• Identify opportunities to upsell salon services and retail products, contributing to revenue growth and guest satisfaction.
• Serve as a communication bridge between guests and Institute and Salon staff, conveying special requests, preferences, and feedback to ensure a personalized experience.
• Participate in daily and weekly accountability meetings with the Guest Services Support Team.
• Address and resolve guest concerns or issues with professionalism and efficiency, ensuring a high level of customer service and satisfaction.
• Communicate effectively and consistently with the Department Lead and Director of Business Operations.
• Perform duties as assigned and/or required to meet business needs.
• Abide by all other Nurtur policies and procedures as outlined in the Team Member Handbook and Code of Conduct.

Minimum Requirements

• High school diploma or GED equivalent; Bachelor's degree preferred.
• Prior work experience in a contact center or sales role preferred.
• Exhibit self-direction, initiative, resourcefulness, and follow-through with the ability to work at a fast pace and handle multiple tasks and projects at the same time.
• Excellent interpersonal, communication, and presentation skills.
• Demonstrate extreme professionalism and confidentiality in manner, dress, and conduct.

Travel Requirements: The team member in this position must be able to travel locally to events and for out-of-state training as necessary.

Physical Demands And Work Environment

• Sit at a desk with a computer for up to eight (8) hours per day.
• Use hands to handle objects and reach with hands and arms.
• Walk, sit, stand, balance, stoop, speak, and hear.
• See a computer screen and read paper and electronic documents.
• Occasionally lift and/or move objects up to 30 pounds.
• Tolerate a minimal to moderate noise level typical of a corporate office setting.

Equal Opportunity Employer: Nurtur Holdings LLC is an Equal Opportunity Employer. All employees and applicants are covered by federal and state laws designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Consistent with these obligations, Nurtur also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.

Location: Loveland, Ohio