Guest Services Coordinator

Sun Communities; Arlington (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

Dental plan

Vision plan

401(k) match

DailyPay

Paid Time Off

Job summary

Sun Communities in Arlington, TX, is seeking a Guest Services Coordinator to manage routine office work and assist residents and guests at the resort. You will greet guests, field feedback, handle reservations, process payments in Yardi, and support daily operations.

The role requires a high school diploma, two years of admin experience, and proficiency with MS Office. Strong customer service, communication, and problem-solving skills are essential, as is a valid driver’s license.

Qualifications

• High School Diploma or GED required.
• 2 years administrative experience required.
• 6 months experience with property management and/or reservation systems preferred.
• 6 months hotel or resort front desk experience preferred.
• Strong customer service skills.
• Excellent telephone skills.
• Good problem solving skills.
• Proficient in Microsoft Office Suite.
• Valid driver's license.

Responsibilities

• Greets guests and establishes rapport with guests and residents.
• Fields comments, suggestions, and complaints to RV Resort Manager.
• Maintains petty cash and records expenditures.
• Performs general administrative duties (phones, typing, filing, etc.).
• Processes payments in Yardi and posts to proper accounts; issues receipts.
• Prepare and distribute resort communications and notices.
• Assist with guest reservations in person and by phone.
• Ensure office supplies are stocked and order as needed.
• Assist with planning events and resident relations activities.
• Assist with marketing materials preparation.
• Make collection calls for site rental payments and refer bad debts.
• Process move-ins and move-outs; maintain resort records and files.
• Enter prospect information into systems and track approvals/denials.
• Review inventory, show homes, and assist with rental applications.
• Review invoices and other payables; submit for approval.
• Check guests in/out and maintain petty cash.
• Perform other duties as assigned.

Skills

Customer service

Telephone skills

Problem solving

Professional appearance

Data entry

MS Office

Verbal communication

Interpersonal skills

Education

High School Diploma or GED

Tools

Yardi

Property management software

Job description

Treetops Arlington, TX, US Regular Full Time $17 per hour

Overview

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.

Job Duties

• Greets and establishes rapport with guests, current and prospective residents.
• Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential).
• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts (Essential).
• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential).
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential).
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Assist with accepting guest reservations in person and via phone.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Assist with planning and coordinating guest and resident relations events and activities within the resort.
• Assist with the preparation of marketing materials.
• Make collection calls for site rental payments as directed; submit bad debt files to collections.
• Process resident move-ins and move-outs.
• Complete and maintain resort records, reports, and files.
• Refer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into property management/reservation system in a timely manner.
• Obtain approvals on prospective resident applications; track all approvals and denials.
• Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications.
• Review and code invoices and other payables & submit to manager approval.
• Other duties as assigned.
• Check guests in and out for their reservations.
• Maintain petty cash fund.

Requirements

• High School Diploma or GED (Required)
• 2 years in administrative experience (Required)
• 6 months in previous experience using property management and/or reservation systems (Preferred)
• 6 months in hotel or resort front desk experience (Preferred)
• Strong customer service skills
• Excellent telephone skills
• Good problem solving skills
• Professional appearance
• Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
• Must have a valid driver's license

Rewarding Benefits

• Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental Plan
• Vision Plan
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Get paid daily with DailyPay
• Paid Parental Leave
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

Diversity Statement

At Sun, we recognize that diversity fosters innovation.

Job Reference

137195

Accessibility Assistance

ACCESSIBILITY ASSISTANCEIf you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to [e-mail]. "Applicant Accommodation" should be included in the subject line of the email. Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job.

Location and Market Information

Nearest Major Market: Arlington Texas | Nearest Secondary Market: Dallas | Job Segment: Front Desk, Data Entry, Accounts Payable, Supply, Administrative, Finance, Operations