Guest Services Concierge (NJUS)

NetJets; City of White Plains (NY); On-site; USD 37,000 - 82,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Employee Assistance Program

Flexible Spending Accounts

Health Savings Account with employer

Wellness Programs & Discounts

Paid Time Off

Parental Leave of Absence

Life and Accident Insurance

Voluntary benefits

401(k) plan with employer match

Job summary

NetJets IP, LLC in White Plains is seeking a Guest Services Concierge to be onsite for Owners and crew at an exclusive use facility. You will proactively engage with airport services and vendors to ensure flawless service and develop Owner loyalty through personalized attention.

The role requires 2–4 years in high-end hospitality, aviation knowledge, and excellent communication skills. A flexible schedule, including holidays and weekends, is expected, with opportunities to travel for special

Qualifications

• Minimum of 2 years high end Hospitality customer service experience.
• Aviation knowledge.
• Excellent verbal and written communication skills.
• Solid command of hospitality service including language, introductions, table settings and basic wine/beverage service.
• Able to work independently within operational guidelines.
• Self-starter, diplomatic, and an effective problem solver, with high self-confidence and an outgoing personality.
• Flexible schedule, including holidays and weekends.

Responsibilities

• Manages personal schedule based upon defined variables and meeting weekly target metrics; proactively resolves issues and keeps departments in the loop.
• Develops local site operating practices and procedures due to unique developments without service interruption.
• Works with crew and Owner Services to minimize confusion and diffuse situations; acts as Owner Advocate during delays; arranges special requirements.
• Coordinates with local 3rd party vendors to ensure expectations are met; provides advance notice of peak activity and daily reports to vendors.
• Travels for Special Events, high flight volume days, training and development; supports Sales and Marketing with area knowledge.

Skills

Hospitality knowledge

Aviation knowledge

Communication skills

Customer service

Problem solving

Flexible schedule

Education

Associate's in Hospitality or Aviation

Job description

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NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Guest Services Concierge is onsite for Owners and crew at an EJM/NetJets exclusive use facility. The Guest Services Concierge ensures seamless customer service by proactively engaging in activity with the airport, FBO, caterers, ground and other service providers. The Guest Services Concierge is responsible for developing Owner loyalty by nurturing Owner relationships and providing personalized service through knowledge, proactive service and anticipation of needs.

Tasks and Responsibilities

• Manages personal schedule based upon defined variables (i.e. prioritizing flight activity, levels of flight, departures vs arrivals, surrounding airport activity) and meeting weekly target metrics. Proactively resolves all issues that would otherwise cause service interruptions, keeping appropriate departments in communication loop. Responsible for the daily maintenance of the lounges established at the location. Controls high priced stock items to ensure that items are properly tracked and used by crews to keep costs down and to make items more readily available for owner needs. Maintain Commissary stock by monitoring quantities and placing orders with CMH as needed. Facilitate the cleaning of linens and available quantities.
• Using critical thinking skills, develops local site operating practices and procedures necessary due to any unique developments at their locale (i.e. alternate departure times or airport arrangements) without a service interruption.
• Works with crew and Owner Services to minimize communication confusion and diffuse situations immediately. Shows empathy, assertiveness, great diplomacy and confidence in all situations. Models core operating principles at all times. Acts as the Owner Advocate during operational and weather delays. Proactive at problem solving with catering, ground transportation, maintenance delays to provide Owners with flawless service. Develop Owner relationships by meeting inbound and outbound Owners and arranging for any special requirements including hosting awaiting family or drivers.
• Works with local 3rd party vendors to ensure expectations are being met, while maintaining a professional and diplomatic demeanor. Provides the FBO and area vendors with advance notice of peak flight activity and daily reports on forecasted flight departure and arrival information so that the vendors can be sufficiently prepared to effectively manage NetJets’ flights.
• Travels for Special Events, high flight volume days, training and development and works with Marketing and Sales for Static events. Provides Sales and Marketing departments with knowledge of area facilities, prospects and Owners, to encourage new business opportunities.

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Associate's in Hospitality or Aviation

Certifications and Licenses

Years of Experience

2-4 years of experience

Core Competencies

Service-Oriented

Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

• Minimum of 2 years high end Hospitality customer service experience.
• Aviation knowledge
• Excellent verbal and written communication skills
• Solid command of hospitality service to include, at minimum, proper command of language, proper introductions, table settings and basic wine and beverage service.
• Able to work independently within operational guidelines
• Self-starter, diplomatic, and an effective problem solver, with high self-confidence and an outgoing personality.
• Flexible schedule, including holidays and weekends

Base Salary Range

$37,000 - $82,000

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers.

Our comprehensive suite of benefits include:

• Medical, Dental, and Vision
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 67% of every dollar you contribute through standard elective deferral and catch-up contributions matched by NetJets. Super catch-up contributions are not eligible for the employer match.