Guest Services Concierge

The Hilton President Kansas City; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a friendly and professional Guest Services Concierge to join their dynamic team. In this role, you will provide exceptional personal services and security, ensuring a welcoming environment for clients and guests. Your strong communication skills and ability to multitask will be essential as you greet visitors, manage queries, and assist with events. If you thrive in a fast-paced setting and have a passion for delivering high-quality service, this opportunity is perfect for you. Join a company that values professionalism and customer satisfaction, and make a meaningful impact in the hospitality industry.

Qualifications

• 2+ years of client-facing experience required.
• Excellent written and verbal communication skills essential.

Responsibilities

• Greet and guide clients and guests upon arrival.
• Manage customer expectations and assist with on-site events.

Skills

Customer Service

Communication Skills

Multitasking

Time Management

Basic Computer Literacy

Job description

Jury & Associates is currently seeking a friendly and professional Guest Services Concierge to provide personal services and security on site. We’re searching for an experienced individual who can provide high quality service to our clients and understands the importance of superb customer service. The successful candidate will have a confident personality, enjoy networking with clients, and be equipped with excellent communication skills (written and verbal).

Responsibilities:

1. Greet clients and guests when they enter the building and guide them to their designated areas.
2. Process important queries and manage customer expectations in a polite and friendly manner.
3. Help with the set up of on-site events including tenant meetings, and banquets.
4. Assist in light maintenance and custodial duties.
5. Answer garage entry telephone and monitor surveillance cameras.
6. Routinely patrol the building lobby and attached parking garage structure.
7. Complete parking license agreements with monthly paid parkers.
8. Enforce parking rules and regulations pursuant to policies in place.
9. Ability to calmly perform duties and satisfy the needs of others during emergency situations.

Requirements:

1. Minimum of 2+ years of client-facing experience.
2. Basic computer literacy skills and talent for technology.
3. Advanced written and verbal communication skills.
4. Polite, friendly, and self-assured attitude.
5. Skills in multitasking and good time-management.
6. Ability to lift 25 pounds.
7. A background check, and drug screen will be required.

Jury & Associates is an Equal Opportunity Employer and participates in E-Verify. The Company does not discriminate in employment on the basis of race, color, age, sex, sexual orientation, gender, gender identity, religion, national origin (including ancestry), pregnancy, genetic information (including family medical history), physical or mental disability, military or veteran status, familial status, citizenship and/or immigration status or any other protected class, in accordance with applicable federal, state, and local laws.