Guest Services - Clifty Inn

IN Auditor of State; Madison (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join the Indiana State Park Inns as a Guest Services employee, where you'll provide exceptional customer service and work within beautiful settings across the parks in Indiana. Multiple positions are available with varied responsibilities, and opportunities for flexible scheduling in a supportive environment.

Qualifications

• Excellent customer service skills.
• Ability to take care of guests’ needs in a professional manner.

Responsibilities

• Assist guests with information, questions, and front-desk tasks.
• Ensure a friendly and high-standard service experience.

Skills

Customer service

Professionalism

Job description

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana State Park Inns :

As one of the oldest state park lodging systems in the country, the Indiana State Park Inns proudly operates seven unique and beautiful facilities throughout our great state of Indiana. Each one offers a unique experience for guests to enjoy the sights and sounds of nature and make memories naturally!

Overlooking the Ohio River near historic downtown Madison, Indiana, Clifty Inn is located within the beautiful Clifty Falls State Park. The Inn features 71 guest rooms, the Falls Restaurant, an indoor pool, and banquet/conference space.

Role Overview :

At the Indiana State Park Inns, success is based on teamwork, quality, integrity, loyalty, passion, friendliness, and safety. Indiana State Park Inns workers provide friendly customer service while ensuring the general upkeep of the inn to provide guests with a high-quality experience.

A Day in the Life:

Guest Services employees serve as front-line customer service to guests of the Inns. Guest Services Worker positions and their essential functions are as follows:

• Camp Store Attendant: Responsible for assisting guests in the selection and purchase of items from the camp store.
  • This position starts at $12.65 per hour.
• Concessions Attendant: Responsible for assisting guests in the selection and purchase of items from concessions.
  • This position starts at $12.65 per hour.
• Gift Shop Attendant: Responsible for assisting guests in the selection and purchase of items from the gift shop.
  • This position starts at $12.65 per hour.
• Guest Services Representative: Responsible for assisting guests by providing information, answering questions, resolving issues, and handling front-desk monetary responsibilities.
  • This position starts at $14.23 per hour.
• Night Auditor: Responsible for front-desk operations during the hours of 11 pm to 7 am to maintain high standards of service and hospitality for guests.
  • This position starts at $16.45 per hour.

What You'll Need for Success:

You must meet the following requirements to be considered for employment:

• Excellent customer service skills.
• Ability to take care of guests’ needs in a professional manner.
• Should expect to work afternoons, evenings, weekends, and holidays.
• May be required to wear an Indiana State Park Inns-provided uniform.
• May experience working in potentially inclement weather.

Benefits of Employment with the Indiana State Park Inns:

Indiana State Park Inns supplements its full-time workforce with intermittent and part-time employees to effectively manage the workload. Management will determine which positions are considered part-time and which are considered intermittent. Part-time and intermittent employees enjoy flexible scheduling, have opportunities to learn new skills, and experience working in one of the most beautiful places in Indiana!

Employees who are placed in intermittent positions work less than 30 hours per week and are not eligible for benefits. Employees who are placed in part-time positions work 30-36 hours per week and are eligible for a limited benefits package which includes medical insurance, paid time off, and new parent leave.

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department [e-mail].