Guest Services/Cage Relief Supervisor

Legends Bay Casino; Sparks (NV); On-site; USD 45,000 - 65,000; Full time

Job summary

Legends Bay Casino in Sparks, NV seeks a Guest Services Relief Supervisor to manage cash operations and safeguard assets. Responsibilities include fills, credits, and money exchanges, and preparing funds for slot pay-outs.

The role requires supervising cashiers, balancing cages, and coordinating with the Cage Manager, with flexible shifts including weekends. Must have prior main bank experience and strong computer skills.

Qualifications

• High School Diploma or GED required.
• Must have supervisory experience.
• Experience handling cash is required.

Responsibilities

• Manage accountability of assigned funds and protect assets.
• Perform fills, credits, and money exchanges; prepare funds for slot pay-outs.
• Balance banks and logs; supervise front-line cashiers.
• Assist during peak periods and communicate with Cage Manager.
• Complete reports for department management and issue employee banks.

Skills

Cash handling

Supervisory experience

Bank reconciliation

Payout processing

Education

High School Diploma or GED

Tools

SDS

Casino Market Place

Job description

Job Details

Job Location: 100 LEGENDS BAY DRIVE - SPARKS, NV 89434

Position Type: Full Time

Job Shift: Any

Job Category: Casino & Gaming

The Guest Services Relief Supervisor will manage the accountability of assigned funds and protect company assets. Responsibilities include performing fills, credits and even money exchanges, preparing funds for slot pay-outs, preparing paid in and paid out forms, cashing checks and redeeming chips and tickets. Must also be able to count chips, checks and monies to balance assigned banks at the end of each shift. Must have Main Bank Experience. This role will also be assigned to working in the Cage with duties listed below.

Job Requirements

• Process all in house business to include making change, cashing e-tickets and slot payouts.
• Responsible for making bank deposits.
• Responsible for balancing cage reconciliations each day.
• Supervise front line cashiers on policies and procedures.
• Help front line cashiers during peak business periods.
• Balance vault and verify all unattended drawers.
• Effectively communicate with Cage Manager.
• Responsible for making and logging accurate reports for the department manager.
• Issue employee banks to assigned employees and their departments.
• Knowledge of Title 31 requirements while enforcing gaming policies and procedures.
• Help with soft count when needed.
• Help hand out keys.
• Make up the daily kiosk banks.
• Other duties as assigned.

Qualifications: Education and Experience

• High School Diploma or GED
• Must have previous supervisory experience.
• Must have previous experience in handling cash.

Additional Requirements

• Must be 21 years of age or older.
• Must be able to use a 10 key and have strong computer skills.
• Must have previous Main Bank experience.
• Respond to common inquiries and/or complaints from guest.
• Ability to deal with inebriated customers in a courteous manner.
• Flexibility to work varied shifts, including weekends and holidays, with variable overtime.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
• Basic knowledge of S.D.S, or Casino Market Place is a plus.

Required Work Cards

• Registration with Gaming Control Board.

Machinery, Work Equipment, Programs, Software, Hardware Used

• None