Guest Services Attendant Part-Time- North County Aquatic Center

Indian River County; Sebastian (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Guest Services Attendant to join their dynamic team at the North County Aquatic Center. This role is vital in providing exceptional service to guests, ensuring their inquiries and needs are met with professionalism and efficiency. The ideal candidate will thrive in a fast-paced environment, utilizing their organizational skills and proficiency in office procedures to enhance the guest experience. Join a supportive team where your contributions will make a significant impact in promoting community engagement and enjoyment at our beautiful facilities.

Qualifications

• 1+ year of customer service or administrative experience required.
• Proficiency in office technology and procedures is essential.
• Ability to interact professionally with guests and staff.

Responsibilities

• Assist guests with inquiries and ensure a welcoming environment.
• Maintain records and process guest requests efficiently.
• Operate office equipment and prepare necessary documents.

Skills

Customer Service

Organizational Skills

Office Procedures

Data Entry

Communication Skills

Problem Solving

Time Management

Typing Skills

Education

High School Diploma / GED

Tools

Point-of-Sale Systems

Microsoft Office Suite

Job description

Welcome, we are excited you are here.

Take a peek at what our beautiful County has to offer-

Indian River County

Guest Services Attendant- North County Aquatic Center:

Guest Services Attendants are the front-line staff in the Parks, Recreation, and Conservation venues. They provide exceptional service to guests by addressing their inquiries, concerns, and needs, ensuring a positive and welcoming experience. This role requires proficiency in office procedures, organizational skills, use of computerized point-of-sale systems, and the ability to interact effectively with guests, staff, and management. The ideal candidate will possess excellent organizational skills, the ability to interact with guests in a friendly and professional manner, and proficiency in office-related tasks such as document management, data entry, and the use of office technology.

• Greet and assist guests upon arrival, ensuring a warm and professional first impression.
• Respond to guest inquiries via phone, email, and in person, providing accurate information and resolving concerns in a timely manner.
• Maintains records, logs, and files, ensuring accuracy and confidentiality.
• Process guest requests for services, including reservations, account profile setup, and activity/program enrollment.
• Operates the County’s point of sale system to enroll guests in programs/activities, process payments, add programs and classes, write detailed class descriptions, and link information to the County’s webpage.
• Operate office equipment, including computers, printers, and telephones, to assist in daily operations.
• Prepare and format reports, invoices, correspondence, and other documents as needed.
• Record and update invoices or payments in accounting system to ensure accurate posting and reporting of financial transactions.
• Use computer programs (word processing, spreadsheets, online point of sale, Munis) to update and manage guest/staff/venue information, schedules, and communications.
• Follow office policies and procedures to ensure smooth operations and adherence to standards.
• Maintain an organized workspace and ensure all logs and records are kept up-to-date and accurate.
• Handle guest complaints and issues with professionalism and discretion, working to resolve problems in a positive manner and provide feedback to supervisors.
• Prepare and distribute correspondence, reports, and internal communications to staff and management.
• Maintain a professional appearance and demeanor, representing the County positively in all interactions.
• Performs light housekeeping duties and other duties as assigned.

Education/Experience:

High school diploma / GED and at least (1) one year of related customer service/administrative work experience, or an equivalent combination of formal education and related working experience. This position is expected to work weekends and holidays when facilities are open.

Licenses, Certifications, or Registrations:

• Valid Driver’s License

Knowledge, Abilities, and Skills:

Knowledge of office policies and procedures.

Knowledge and practice of organizational and time management skills.

Knowledge of word processing, spreadsheet, and point-of-sale computer programs.

Ability to operate various office equipment.

Ability to understand and follow oral and written instructions.

Ability to use a personal computer and various computer programs/software (Microsoft Office Suite.

Ability to maintain and update logs, files, and records with a high degree of accuracy.

Ability to prepare correspondence and reports.

Ability to effectively communicate, both verbally and in writing.

Ability to effectively interact and establish positive working relationships with staff and venue guests.

Ability to research documents.

Typing/keyboard skills.

Ability to prepare and process invoices and maintain accurate time records.

Ability to learn specialized functions of the assigned facility (Shooting Range, Aquatic/Recreation Centers, Intergenerational Recreation Center)

Ability to provide exceptional customer service, both in person, digitally, and over the phone.

Ability to operate a point-of-sale cash register and provide accurate change.

Knowledge of basic cash handling procedures.

ENVIRONMENTAL CONDITIONS :

The successful candidate for this position can expect work to be normally performed inside an office environment. The successful candidate should be able to periodically lift/carry fifteen pounds of weight. The successful candidate may be required to perform occasional outdoor work during special events or site visits which may require safety equipment such as hearing and eye protection, which will be provided.

SUPPLEMENTAL INFORMATION:

This job description is not intended to be and should not be construed as an all-inclusive list of the responsibilities, skills, or working conditions associated with the position. While it is intended to accurately reflect the position’s activities and requirements, management reserves the right to modify, add, or remove duties and assign other duties as necessary that are a logical to the position. This job description does not constitute a written or implied contract of employment.

ATTESTATION

I understand that a qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

I have read the job description for the above position and understand the job duties, requirements, and responsibilities for the position. I attest that I am able to perform the essential functions as outlined in the job description either with or without accommodation. I understand that if I require accommodation, I will contact the Human Resources Department to request accommodation.

If I have any questions about the job duties described in the above job description, I should discuss them with my immediate supervisor or a member of the Human Resources staff.

I have discussed any questions I may have had about this job description prior to signing this form.

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Employees Signature Date

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Employees Name (Please Print) Employee Number