Guest Services Attendant - On-Call

Cabot-Managed Properties; Boulder City (NV); On-site; USD 17,000 - 22,000; Part time

Job summary

Cabot-Managed Properties seeks a Guest Services Attendant at Cascata Golf Club in Boulder City, NV to deliver an exceptional guest experience from arrival to departure. The role reports to the General Manager and works closely with all club staff to create an unrivaled guest experience.

Greet guests, handle equipment, provide course information, and ensure golf cars and the practice facilities are clean and stocked, collaborating with the Golf Shop to enforce dress code and beverage policies.

Qualifications

• Strong verbal communication skills.
• Excellent customer service skills.
• Strong organizational skills.
• Basic knowledge of the game of golf.
• Ability to carry out detailed written and verbal instructions independently.

Responsibilities

• Greet and welcome arriving guests utilizing excellent customer service skills.
• Handling guest's equipment and transporting it to the golf car staging area.
• Give all guests miscellaneous information that may help them in playing the course.
• Provide guests with thoroughly cleaned and good operating golf cars that are stocked with scorecards, pencils, divot sand, and ice.
• Ensure that the golf car facility is always clean and orderly.
• Service the practice facility, including setting up the practice facility for play; replenish practice balls; patrolling the practice tee; rotate practice tee area; collect and clean golf balls.
• Work closely with the Golf Shop Staff to ensure that all club rules including dress code and beverage policy are followed by guests.

Skills

Verbal communication

Customer service

Organizational skills

Golf knowledge

Instruction following

Job description

Job Details: Job Location: Cascata Golf Club - Boulder City, NV 89005, Position Type: On Call, Job Shift: Any, About Cabot

Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Serket Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana.

Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings.

About Cabot-Managed Properties

Since 2022, Cabot has managed the strategy and operations of four exceptional golf courses across the United States, including Cascata and Serket in Las Vegas, Nevada, Grand Bear in Saucier, Mississippi, and Chariot Run in Laconia, Indiana.

Position Overview

The Guest Services Attendant ensures each guest has an excellent experience by providing superior service in from arrival to the departure. The Attendant reports to the General Manager and works closely with all club staff to create an unrivaled guest experience.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet and welcome arriving guests utilizing excellent customer service skills.
• Handling guest's equipment and transporting it to the golf car staging area.
• Give all guests miscellaneous information that may help them in playing the course.
• Provide guests with thoroughly cleaned and good operating golf cars that are stocked with scorecards, pencils, divot sand, and ice.
• Ensure that the golf car facility is always clean and orderly.
• Service the practice facility, including setting up the practice facility for play; continually replenish the supply of practice balls; patrolling the practice tee to pick up trash and to organize tee stations; rotate practice tee area in accordance with tee maintenance program; collect and clean golf balls at the end of the day, ensuring that all golf balls are in excellent condition.
• Work closely with the Golf Shop Staff to ensure that all club rules including dress code and beverage policy are followed by guests.

Requirements

• Strong verbal communication skills
• Excellent customer service skills
• Strong organizational skills
• Basic knowledge of the game of golf
• Ability to carry out detailed written and verbal instructions independently.

In addition, the ideal candidate will be or have:

• 1+ years of previous experience in the golf industry
• 1+ years of previous experience in a customer service or customer‑facing role
• Passionate about the game of golf

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Physical Demands

• Ability to visually inspect golf cars, golf clubs, and outside operations area for cleanliness.
• Ability to perform moderate physical work; may be required to lift 100 lbs. occasionally, up to 50 lbs. frequently, and up to 20 lbs. constantly; performing such activities as bending, stooping, kneeling, crouching, reaching, standing, walking, pushing, lifting, and grasping for up to five hours without sitting.
• Ability to operate golf cars.

Work Environment

This position will be regularly exposed to outdoor weather conditions in performing the duties of the job.

Cabot-Managed Properties provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. :