Guest Services Attendant / Night Auditor FT - Must be 21 years old

Table Mountain Casino Inc.; Idaho; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic hospitality team at an exciting casino hotel, where your role ensures guest satisfaction and enhances their experience. As a key player in the front desk operations, you'll greet guests, manage reservations, and provide outstanding service while handling various administrative tasks. This position offers an opportunity to thrive in a fast-paced environment, where your communication skills and friendly demeanor will shine. You'll be part of a vibrant atmosphere, interacting with guests and ensuring their stay is memorable. If you are passionate about hospitality and enjoy working in a lively setting, this is the perfect opportunity for you to grow and make a difference.

Qualifications

• High School diploma required; hospitality experience preferred.
• Strong communication and computer skills are essential.

Responsibilities

• Registers guests promptly and courteously, maximizing room rates.
• Handles guest requests and resolves service issues efficiently.
• Completes daily paperwork and manages guest accounts.

Skills

Excellent communication skills

Ability to work under pressure

Computer literacy

Friendly demeanor

Hospitality experience

Education

High School diploma or equivalent

Job description

Purpose of Position:

Ensures guest satisfaction and revenue optimization through check-in, check-out and attentive coordination of hotel services for the guest. Works to optimize the guest experience while at the hotel and elsewhere by being pleasant, professional and efficient.

Education/Experience:

1. High School diploma or equivalent unless otherwise waived by Human Resources Management
2. Excellent communication skills and a professional presentation
3. Ability to work well under pressure in a fast-paced environment
4. Must be computer literate and possess a friendly demeanor
5. Previous hospitality (hotel, casino, reservations, front desk, or guest service) experience preferred

Job Responsibilities and Duties:

1. Books guest reservations and/or coordinates with reservation call center
2. Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests
3. Handles confidential information, including guest records, with a high degree of integrity
4. Answers and routes calls as appropriate; takes guest messages with accuracy
5. Assists with sales and marketing efforts as directed by the Director of Hospitality
6. Offers and properly handles requests for wake-up calls
7. Records pertinent guest information in the shift pass on log
8. Ensures common area/lobby is clean
9. Checks guests in and out of the hotel; processes customer payments according to established policies and procedures
10. Answers phone in a prompt, efficient, and friendly manner
11. Promotes hotel services, facilities and outlets and becomes informed and knowledgeable of upcoming events/functions in the hotel and casino
12. Answers guests’ questions about the property and amenities and is able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary
13. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction
14. Resolves minor guest service issues to the satisfaction of the customer; informs Supervisor of major problems, complaints, disturbances or unhappy guests
15. Responds quickly to guest requests or issues in a friendly manner and appropriate action is taken and follows up to ensure guest satisfaction
16. Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, charges and check-outs
17. Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, counts cashier bank and any other cash handling procedures in accordance with Hotel Operations policies and procedures
18. Transmits and receives messages using equipment such as computer, telephone, email, fax and PBX
19. Provides a professional image at all times through appearance and dress
20. Able to perform night auditor duties as required in accordance with the Hotel Management System and Hotel Operations policies and procedures
21. Ability to work a flexible schedule (available for morning, mid, evening, and night shifts, weekends/holidays as required)
22. Follows applicable TMCR company policies and procedures including Hotel Operations policies and procedure
23. Perform other duties as assigned

Additional Responsibilities:

Direct Reports: None

Access to Sensitive Areas: Hotel Back Office; Hotel Storage areas, email access, and all sensitive areas when accompanied with authorization

Signatory Authority: All related Guest Services forms

Physical Requirements/Work Environment:
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools or controls, and reach with hands and arms. The employee frequently lifts and/or moves up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, color vision, and the ability to adjust focus. While performing the duties of this position, the employee will be exposed to cigarette smoke; the work environment is noisy and employee will work indoors and outdoors; work performed in areas which may be unusually hot, cold, noisy, smoky and dimly lit, and maneuver outside in temperatures in excess of 115° and as cold as 15° (exposed to all weather conditions)

Must be able to work Nights, Weekends, and Holidays