Guest Services Attendant - Flint Hills Discovery Center

City-of-Manhattan-Kansa; Manhattan (KS); On-site; USD 23,000 - 29,000; Full time

Job summary

The City of Manhattan, Kansas is seeking a Guest Services Attendant who will be the first contact for guests, providing friendly, accurate information and handling admissions, rentals, and program fees.

The role requires daytime, evening, weekend, and holiday availability, cash handling and data entry, front-desk duties at gift store or concession areas, and maintaining a clean, welcoming guest services environment.

Qualifications

• High school diploma, GED, or equivalent.
• Bachelor’s Degree in Business, Communications, Natural Sciences, History, or related field.
• One to three years’ experience in cash handling and customer service.
• CPR, First Aid, AED certification.

Responsibilities

• Performs front-desk duties at the gift store; assists customers and maintains appearance of guest services related locations.
• Greets and engages with and assists the guests/public with questions with warmth and professionalism.
• Educates guests about the division mission and other topics including exhibits, memberships, and events.
• Answers a multi-line phone system and routes calls with timely follow-through.
• Operates cash drawer and credit card machine with accurate money handling.
• Promotes and educates about membership value; processes admissions and daily deposits.

Skills

Cash handling

Customer service

Data entry

Education

High school diploma / GED

Bachelor’s Degree in Business, Communications, Natural Sciences, History, or related field

Tools

Cash register

Credit card machine

Job description

Starting Salary Range: $17.29 - $20.75/hour, DOQ

Closing Date:Open until filled; may close at any time

Shift/Workdays and Hours: Sunday 11:30AM - 5:30PM, Monday (occasionally), Tuesday - Saturday 9:30AM - 5:30PM

Summary/Objective

The Guest Services Attendant is an essential part of the team and contributes to the overall mission of the division. They are often the first line of contact with our guests. Providing friendly, accurate, and professional guidance while assisting guests with questions. Receipting and collecting money for admission, rentals, and program fees, answering the phone, and data entry are daily tasks. This position will also be responsible for maintaining the overall cleanliness and appearance of any guest services areas which may include the gift store, front desk or concession stand if applicable. This individual must be a self-starter, who interacts well with guests, volunteers, and staff and willing to help where needed. This position requires daytime, evening, weekend, and holiday availability.

Essential Functions

Performs front-desk duties at the gift store; assists customers and maintains appearance of guest services related locations.

• Greets and engages with and assists the guests/public with any questions with warmth, professionalism, efficiency, and accuracy.
• Educates guests about the division mission and other guest related topics which might include; exhibits, conservation, theater, outdoor terrace and trail, membership, gift store product, concession product, rental inquiries, promotions, events, and education programs.
• Answers a multi-line phone system and routes calls and follows through with questions in a timely manner.
• Operates cash drawer and credit card machine which includes accurate money collection and change.
• Promotes and educates the guests about the value of the membership program.
• Processes admissions, creates receipts, balances cash register, and prepares applicable reports and daily deposit.
• Maintains gift store and/or concession stand (if applicable) appearance through cleaning, staging, restocking and food safety guidelines.

Performs additional duties as required.

• Attends meetings and training.
• Assists as requested with events, rentals and education programs. A few examples might be set up, tear down, and trash removal.
• Provides support for staff with small projects.
• Manages stress brought about by interacting with potentially irate and/or defensive customers.
• Ensures compliancy with all applicable regulations, policies, and procedures in all duties.
• Performs work duties during the daytime, evening, weekend and sometimes holidays as required.

Requirements

Required Education and Experience

• High school diploma, GED, or equivalent.

Preferred Education and Experience

• Bachelor’s Degree in Business, Communications, Natural Sciences, History, or related field.
• One (1) to three (3) years’ experience in cash handling and customer service.
• CPR, First Aid, AED certification.

The City of Manhattan is an Equal Opportunity Employer. We value diversity and believe the best workplaces bring together employees with diverse skill sets, backgrounds, experiences, and viewpoints to achieve common goals. Applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any basis protected by law.