Guest Services Associate - WorldMark Birch Bay

Travel Leisure Resort Development Inc; United States; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid time off

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests from registration to checkout and help with information about the resort and local attractions. You will provide room rate quotes and confirm reservations, ensuring a memorable experience for travelers.

Responsibilities include handling cash and card transactions, balancing receipts, and processing check-out procedures while maintaining accuracy and a positive, professional appearance.

Qualifications

• Excellent communication skills with the ability to read, write and understand English.
• Ability to provide room rate quotes and reservations information clearly.
• Basic math skills and cash handling procedures.

Responsibilities

• Guide guests through registration and checkout with a friendly demeanor.
• Issue unit keys and provide information about the resort and attractions.
• Process cash and card transactions following procedures. Balance cash receipts.
• Respond to guest inquiries quickly and accurately; confirm reservations.

Skills

Excellent communication

English proficiency

Cash handling

Tools

Basic computer skills

Job description

About the Company

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Shift Details

This shift typically works 2:45 -11:15pm

Job Title

Guest Services Associate

How You’ll Shine

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.

How You'll Make an Impact

Bring smiles to guests from around the world by providing warm welcomes. Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions. Process cash and credit card transactions strictly following established procedures. Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities. Complete all check‑out procedures and verify that the correct charges and credits are reflected in guest folios. Reserve and confirm reservations for individuals and/or groups. Provide guests with room rate quotes. Respond to guest inquiries and concerns as quickly and completely as possible.

What You’ll Bring

Professional appearance and a positive, can‑do attitude. Excellent communication skills with the ability to read, write and understand English. Ability to solve problems with minimal supervision. Basic math skills and knowledge of proper cash handling procedures. Ability to multitask and work in a fast paced environment. Strong attention to detail and organization skills. Basic computer and office skills.

How You'll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical


• Dental


• Vision


• Flexible spending accounts


• Life and accident coverage


• Disability


• Wish day paid time to volunteer at an approved organization of your choice


• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)


• Legal and identity theft plan


• Voluntary income protection benefits


• Wellness program (subject to provider availability)


• Employee Assistance Program


• Paid time off including 12 vacation days and 6 holidays per year, prorated based on your hire date.


• Sick leave in accordance with applicable laws and/or ordinances

Compensation

Generally starting at $18.50 - $18.50 per hour. The actual hourly rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

Company Culture

Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

Equal Opportunity Statement

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

Accommodation Statement

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Additional Company Information

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.