Guest Services Associate Part-Time

Alliance Redwoods Conference Grounds; Occidental (CA); On-site; USD 23,419 - 25,485; Part time

Job summary

A Christian camp and conference center in California is seeking a part-time Guest Services Associate to greet and assist guests, answer phone calls, and handle office duties. The role requires excellent communication skills, a high school diploma, and a passion for customer service. Compensation is between $17 and $18.50 per hour depending on experience, with weekend hours required.

Qualifications

• Must be in harmony with ARCG statement of faith and code of conduct.
• Must pass background check.
• Must have valid driver’s license.
• Must be able to lift a minimum of 50 lbs.
• Must be able to stand for extended periods of time.

Responsibilities

• Greet and assist guests in the front office.
• Answer phones and direct calls.
• Open and/or close the office.
• Provide First Aid care to guests.

Skills

Excellent communication skills

Ability to multi-task

Ability to perform under pressure

Team player

Education

High school graduate or equivalent

Tools

Microsoft Office Suite

Google Docs

Job description

Department: Guest Services Location: Occidental, CA

Alliance Redwoods is a year‑round Christian Camp and Conference Center nestled in the heart of the California Redwoods, which provides a magnificent 115‑acre outdoor classroom for students to learn and grow, and serves over 55,000 visitors per year. Our mission is to provide "Service as Tall as our Trees", and we are seeking a Guest Services Associate who can do just that.

This role is responsible for greeting and assisting guests. It requires a passion for customer service and a commitment to providing exceptional hospitality. This is a part‑time 20 hour per week position, which includes weekends.

Essential Duties

• Greet and assist guests in the front office
• Answer phones and direct calls
• Open and/or close the office
• Communicate via radio to other departments
• Run gift store register, restock gift store, brew coffee
• Provide First Aid care to guests (First Aid/CPR/AED certification provided upon hire)
• May be required to respond to guest injuries, facilitate 911 calls and report incidents
• Clean and maintain orderly office environment
• Other office duties and projects as assigned
• Serve in other departments as needed

Skills, Knowledge, and Abilities

• Excellent communication skills, emphasis on details
• Able to multi‑task and handle frequent interruptions
• Able to perform under pressure, specifically in emergency situations
• Team player, willing to float departments based on needs of guests

Requirements

• Must be in harmony with ARCG statement of faith and code of conduct
• Must pass background check
• Must have valid driver’s license
• High school graduate or equivalent
• Competent in Microsoft Office Suite, Google Docs, and ability to learn Cample
• Must be able to lift a minimum of 50 lbs.
• Must be able to stand for extended periods of time

Job Type: Part‑time, 20 hours per week; weekend hours are required.

Compensation: $17-18.50 per hour, depending on experience.

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