Guest Services Associate (Full-Time)

Healthy Living Market & Café; City of Saratoga Springs (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision Insurance

Short Term Disability Insurance

Life Insurance

401(k) matching

Job summary

Healthy Living Market & Café is seeking a Guest Services Associate to deliver exceptional hospitality in a fast-paced, high-energy store. You will connect with guests, listen attentively, and communicate with the team to keep operations smooth and guest satisfaction high.

Open availability for full-time schedules is required. The role includes basic front-end tasks, POS assistance, and a focus on creating a welcoming guest experience while building community relationships.

Qualifications

• Provide outstanding service and hospitality to guests in a professional, caring, and timely manner.
• Communicate effectively with guests and staff and stay up-to-date on store operations.
• Hold basic front-end responsibilities, assisting cashiers with POS functions, counting drawers, and making change.

Responsibilities

• Provide outstanding service and hospitality to guests, handling inquiries and issues professionally.
• Communicate effectively with guests and staff to keep everyone informed about store operations.
• Assist cashiers with POS tasks, count cash drawers, and ensure accurate change.

Skills

Teamwork

Collaboration

Customer service

Communication

Hospitality

Tools

POS system

Cash handling

Job description

WE’RE LOOKING FOR THE COOLEST HUMANS IN TOWN! Come join a team that:

• - Focuses on teamwork
• - Supports a collaborative environment
• - Puts curiosity and great ideas first
• - Is dedicated to providing an exceptional guest experience
• - Builds community relationships
• - Loves food and cooking
• - Has fun while working hard!

For our Guest Services Associate , it’s all about HOSPITALITY! They love to connect, serve, listen, and operate in a super busy, high energy part of the store. Our Guest Services team is the heartbeat of the store; you will be working with a super dedicated, skilled, and caring bunch of people whose job is to take the very best care of our guests and to communicate effectively with our entire staff, keeping them up to speed on all issues that guests bring to their attention.

The Ideal Candidate will:

• - Provide outstanding service and hospitality to our guests by answering and fielding all inquiries and issues in a professional, caring, and timely manner
• - Communicate effectively with all guests and staff and stay up-to-date on many aspects of the store’s operations
• - Hold basic Front End operational responsibilities in assisting cashiers with POS functions, counting in and counting down drawers, and making change

Schedule: Full-Time / Required availability: open & weekend availability

Pay: $16.50-$17.92/hour (previous experience taken into consideration).

Benefits we're proud of!

• - Health Insurance (we pay 75% you pay 25% for single health benefits)
• - Dental and Vision Insurance
• - Short Term Disability Insurance
• - Life Insurance
• - Critical Illness Insurance
• - Accident Insurance
• - Flex Spending Accounts
• - Health Spending Accounts
• - Paid time off (Full time staff receive 2 weeks, gain additional week on 1st and 4th anniversary)
• - Sick time (Part time staff receive 40 hours of sick time a year)
• - Paid Maternity/Paternity time, up to 8 weeks paid time off!
• - Generous store discount: 20% off grocery, 20% off hot bar/salad bar 50% off coffee and juice bar, 10% off beer, 20% off wine, 30% off vitamins/supplements
• - Half price one month bus passes
• - 401(k): 100% match of the first 3% of the staff member’s contribution. 50% match on the staff member’s contribution above 3% and up to 5%. Staff are 100% vested in Healthy Living’s contribution from day one
• - Income advance program with North Country Federal Credit Union - AKA a loan program, another way we help you get money!
• - Free Celtics tickets
• - Plus many more!

We’re not just about work; we’re about creating an environment where you can thrive—professionally and personally. Enjoy these exceptional benefits that support your health, happiness, and financial well-being.

Requirements

Healthy Living's Essential Behaviors

Make Someone’s Day

You’re here because you’re a true 51%er and we want you to bring genuine enthusiasm to work daily. You get that warm, fuzzy, tingly-from-head-to-toe feeling when helping others – staff and guests! You see getting to “yes” as a super-fun challenge! You readily and freely interact with every guest. There’s nothing you like more than seeing guests leave happier than when they arrived. When your teammates are having a tough day, you use positive energy to bring them up. When you smile, everyone smiles.

Move fast and be thorough

You work with a purposeful sense of urgency. You will be trained to achieve excellence in your job to complete tasks quickly, efficiently, and with great skill, and at the same time remembering to look up and connect with each guest. You LOVE getting the job done and doing it well.

Create a team people want to stay on

Your genuine, positive energy contributes to an upbeat, effective team where you and your co-workers thrive and express a desire to stay and to grow together. You treat your teammates with respect and kindness every single day. You offer empathy and an open ear. You bring special skills to the team that is respected by your teammates and in turn you see the value in others’ skills and talents.

Show Up

You show up to work. You are fully present for your teammates, our guests, and our trade partners. You’re a reliable, invested member of the team. You bring authentic, positive energy to work every day. Deep down you care.

“What can I do?”

The words, “What can I do?” and “How can I help?” fly out of your mouth because you recognize that the collective goal of the team and the store is bigger than the task at hand. You anticipate the needs of your coworkers and the guests and are proactive in helping others.

Come with a solution

You have a keen eye for identifying pain points in our systems, but you always come to the table with a solution to offer. You think outside the box, you’re creative in solving problems, and you adapt to change with grace. You always speak up and let us know what you need!

Own it

You hold yourself accountable and you’re accountable to your teammates. When there is an issue, ask yourself, “What can I do to help fix it?” When there is success, you and your team celebrate! The details matter, and you are attentive to all of them.

Seek knowledge

At Heathy Living we love learning and are naturally curious. We love feedback; it is an opportunity to improve ourselves. You reflect deeply on feedback by frequently looking inward and evaluating your own performance at HL. You are personally fulfilled by helping others grow and love taking on new challenges and new opportunities to learn.

Healthy Living Market and Café is an equal opportunity employer and we’re proud to hire a diverse, inclusive Staff!