Guest Services Associate / Front Desk Agent - WorldMark Moab Resort

Travel + Leisure Co.

Moab (UT)

On-site

USD 32,000 - 42,000

Full time

5 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off ( PTO )

Wish day paid time to volunteer

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. seeks a friendly Guest Services Associate to warmly welcome guests, assist with check-in/out, and provide resort information. You will handle reservations, rate quotes, and inquiries with a professional, guest‑mocused approach.

The role requires excellent English communication, basic cash handling, and the ability to multitask in a dynamic hospitality setting. Competitive benefits and growth opportunities are offered.

Qualifications

Excellent communication in English with guests and team members.
Accurate cash handling and basic math skills.
Ability to solve problems with minimal supervision.
Comfort with multitasking in a fast-paced hospitality environment.
Strong attention to detail and organizational skills.

Responsibilities

Greet guests warmly and guide them through registration and check-out.
Provide information about the resort and local attractions; assist with reservations and room rate quotes.
Process cash and credit card transactions following established procedures.
Balance cash receipts and complete routine money handling tasks.
Ensure accurate charges and credits on guest folios during checkout.
Respond promptly to guest inquiries and concerns.

Skills

Excellent communication

Cash handling

Problem solving

Multitasking

Attention to detail

English proficiency

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

We Put the World on Vacation

How You’ll Shine

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.

How You'll Make An Impact

Bring smiles to guests from around the world by providing warm welcomes.
Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
Process cash and credit card transactions strictly following established procedures.
Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
Reserve and confirm reservations for individuals and/or groups.
Provide guests with room rate quotes.
Respond to guest inquiries and concerns as quickly and completely as possible.

What You’ll Bring

Professional appearance and a positive, can-do attitude.
Excellent communication skills with the ability to read, write and understand English.
Ability to solve problems with minimal supervision.
Basic math skills and knowledge of proper cash handling procedures.
Ability to multitask and work in a fast paced environment.
Strong attention to detail and organization skills.
Basic computer and office skills.

How You'll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

Get your free, confidential resume review.

or drag and drop your file here.