Guest Services Associate — Evenings & Weekends (Rec)

City of St. Louis Park, MN; Saint Louis Park (MN); On-site; USD 17,000 - 22,000; Part time

Job summary

City of St. Louis Park, MN is hiring a part-time, non-benefit position at the Rec Center for the welcome desk and skate shops. You will greet visitors, answer phones, process registrations and facility rental applications, and assist customers with a variety of requests.

You’ll work shifts across the Rec Center Welcome Desk, Skate Shop locations, and Westwood Hills Nature Center welcome desk. Evening, weekend and holiday availability is required, up to 20 hours per week.

Responsibilities

• Provide friendly, efficient and effective customer service in person, email and telephone contact.
• Emphasize a customer-friendly, helpful approach in serving callers, guests and staff.
• Open and close assigned location as scheduled.
• Maintain a clean, pleasant and professional environment.
• Be familiar with all activities and services provided by the department.
• Communicate schedule changes, events or issues that occurred with supervisor in a timely manner.
• Provide information and answer inquiries as needed.
• Accept and process membership passes, activity registrations, and facility rental applications accurately in the applicable database.
• Work with other staff as needed for facility or maintenance needs.
• Prepare cash and Point of Sale computer for shift.
• Act as cashier for registration fees, user fees, facility rental fees and point of sale items.
• Close out register at end of shift and prepare daily deposit by comparing revenue received to cash journal.
• Open skate shop and prepare for shift, securing area at end of shift.
• Keep area clean and organized.
• Distribute rental skates and care for when returned during public skating and ice skating lessons.
• Supervise participants as needed to ensure public skating rules are enforced.
• Open skate shop and prepare for shift, securing area at end of shift.
• Keep area clean and organized.
• Distribute rental skates and care for when returned during public skating events.
• Supervise participants as needed to ensure public skating rules are enforced.
• Must be at least 15 years old.
• Experience with: Customer service. Handling cash or credit card payments. Microsoft Office and Web-based applications.
• Ability to: Work independently and provide customer service in a professional manner. Understand and speak English clearly. Assist complaints and concerns of internal and external customers in a tactful and respectful manner. Establish and maintain a good working relationship with staff and the general public. Multi-task in a fast-paced environment. Work evenings, weekends and holidays. Solve problems that may arise and work in a detailed manner.
• One or more years related experience.
• Ability to communicate effectively with people from all cultures and backgrounds
• Ability to speak or understand other languages, especially Spanish, Russian, or Somali.

Job description

City of St. Louis Park, MN is hiring a part-time, non-benefit position at the Rec Center for the welcome desk and skate shops. You will greet visitors, answer phones, process registrations and facility rental applications, and assist customers with a variety of requests.

You’ll work shifts across the Rec Center Welcome Desk, Skate Shop locations, and Westwood Hills Nature Center welcome desk. Evening, weekend and holiday availability is required, up to 20 hours per week.