Guest Services Associate evening shift

ZMC Hotels; Independence (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

This innovative firm is seeking a Guest Services Associate for evening shifts. In this dynamic role, you'll provide exceptional service to guests, ensuring their stay is enjoyable and memorable. Responsibilities include checking in guests, addressing concerns, and supervising staff to maintain high service standards. With opportunities for growth and a supportive work environment, this position is perfect for those who thrive in fast-paced settings and enjoy working with people. Join a company that values its employees and offers a range of benefits to enhance your career in hospitality.

Benefits

Dental insurance

Employee discounts

Health insurance

Vision insurance

Paid time off

401(k)

Hotel discounts

Bonuses and referral incentives

DailyPay access

Opportunities for growth

Qualifications

• Excellent guest service and satisfaction knowledge.
• Ability to work well in a team environment.

Responsibilities

• Ensure courteous treatment of guests and maintain service standards.
• Address guest concerns and assist in room inventory management.

Skills

Guest service knowledge

Organizational skills

Verbal communication

Written communication

Basic computational skills

Job description

Join to apply for the Guest Services Associate evening shift role at ZMC Hotels.

Company Overview

We provide the best in hospitality to our employees and guests. We offer seasonal work and full-time careers, flexible schedules, steady employment, extra cash, and opportunities for career growth. We hire friendly employees who deliver quality service.

Benefits

• Dental insurance
• Employee discounts
• Health insurance
• Vision insurance

Job Summary

This position is characterized by being fast, fun, and friendly. Responsibilities include checking in guests during peak hours, providing excellent customer service, and ensuring guests have an enjoyable stay. If you are a people person, we want you for this role.

Shifts are 8 hours long, scheduled from 7am-3pm, 3pm-11pm, and 11pm-7am.

Responsibilities

• Ensure guests are treated courteously and standards are maintained by all staff.
• Address guest concerns and follow up as needed.
• Assist in maintaining room inventory levels to maximize revenue and guest satisfaction.
• Supervise bell staff activities to ensure efficient and friendly service during arrivals, departures, and guest interactions.

Qualifications

• Highly organized
• Thorough knowledge of guest service and satisfaction
• Good verbal and written communication skills
• Ability to work as part of a team, potentially in a leadership role
• Basic computational and computer skills

Benefits and Perks

• Medical, Dental, and Vision options for full-time employees
• Paid time off and 401(k) for full-time employees
• Hotel discounts nationwide and franchise rates within the brand
• Bonuses and referral incentives
• DailyPay access to earned wages
• Opportunities for growth within the company

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Other
• Industry: Hospitality