Guest Services Associate - 3pm-11pm

Hampton-Inn-; Homestead (Allegheny County); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

Bonus based on performance

Dental insurance

Employee discounts

DailyPay

Referral bonuses

Job summary

ZMC Hotels is seeking a friendly front desk associate for our Homestead property to greet guests, handle check-ins during peak hours, and provide exceptional customer service.

The role involves 8-hour shifts (7am–3pm, 3pm–11pm, 11pm–7am) and a team-oriented environment with opportunities for bonus-based performance rewards and employee discounts across our hotels.

Qualifications

• Highly organized and able to manage multiple guests and tasks.
• Thorough knowledge of guest service and guest satisfaction.
• Good verbal and written communication skills are required.
• Team environment where you may act as a leader.
• Basic computational ability is required.
• Basic computer skills are required.

Responsibilities

• Ensure guests are treated efficiently and staff follows standards.
• Address guest concerns and ensure follow up is completed.
• Assist in daily maintenance of room inventory to optimize revenue and guest experience.
• Supervise bell staff to ensure efficient and friendly arrivals and departures.

Skills

Organization

Guest service knowledge

Communication skills

Team leadership

Computational ability

Computer skills

Job description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am.

Responsibilities:

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications:

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Benefits/Perks:

• Medical, Dental, and Vision options for full-time employees
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
• Regular opportunities for bonuses
• $250 referral bonus for you and a referred associate
• DailyPay: access to your already earned wages before payday
• Opportunities for upward mobility and growth within the company