Guest Services Associate

Hampton Inn & Suites Scottsdale Shea Blvd AZ; Scottsdale (AZ); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Free uniforms

Wellness resources

401(k)

Bonus based on performance

Employee discounts

Job summary

Hampton Inn & Suites Scottsdale Shea Blvd AZ is hiring for a friendly front desk role focused on quick, courteous guest check-ins and helpful guest interactions. You will assist guests, answer questions, and help ensure each stay is enjoyable.

This position features rotating 8 hour shifts from 7am to 7am across the week. We value a people-oriented team player with strong communication and basic computer skills, capable of maintaining inventory and collaborating with bell staff to deliver

Qualifications

• Experience in guest service and customer satisfaction.
• Strong verbal and written communication skills.
• Ability to work effectively in a team and demonstrate leadership when needed.
• Basic computational ability.
• Basic computer skills and familiarity with common software.

Responsibilities

• Ensure guests are treated efficiently and courteously by all staff.
• Address guest concerns and ensure follow up is completed.
• Assist in daily maintenance of room inventory to optimize revenue and guest satisfaction.
• Supervise bell staff to ensure smooth arrivals and departures and friendly service.

Skills

Guest service

Communication skills

Team leadership

Organizational skills

Basic computer skills

Job description

Benefits:

• Free uniforms
• Wellness resources
• 401(k)
• Bonus based on performance
• Employee discounts

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am.

Responsibilities:

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications:

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Benefits/Perks:

• Medical, Dental, and Vision options for full-time employees
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
• Regular opportunities for bonuses
• $250 referral bonus for you and a referred associate
• DailyPay: access to your already earned wages before payday
• Opportunities for upward mobility and growth within the company