Guest Services Associate

Harmons Grocery; Saint George (UT); On-site; USD 21,000 - 25,000; Full time

Job summary

Harmons Grocery in Saint George, Utah is seeking a friendly Customer Service Associate to help store guests with refunds, phone inquiries, postal services, balloon orders, and Foodie Club Card registration. This role centers on delivering exceptional service and accuracy at the register.

The position requires attentiveness, basic math for change, and strong communication to assist customers and support the team throughout shifts, including weekends and holidays.

Qualifications

• Basic math skills used for making change.
• 10-key skills.
• Ability to interpret policies and procedures.
• Excellent organization and planning skills.
• Must possess solid communication skills, including verbal and listening skills to communicate with customers and fellow associates effectively and efficiently.
• Must possess the ability to accept constructive review and be accountable for one’s own success as well as the success of your team.
• Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons’ mission and commitment to working collaboratively.

Responsibilities

• Follows established departmental and store policies and procedures.
• Ensures the cleanliness and sanitation of all Guest Services areas.
• Stocks Guest Services with needed supplies.
• Processes refunds.
• Performs a full range of postal services.
• Answers phones, sends, and receives faxes, makes copies.
• Registers Foodie Club Cards and trouble shoots problems/errors in registration, ensuring every customer is signed-up correctly and promptly.
• Sells balloons, UTA passes, movie tickets, etc.
• Provides and tracks shrink guns and bean hats to associates.
• Scans items as quickly and accurately.
• Ensures pricing accuracy for items that are scanned.
• Handles money and gives accurate change to ensure a balanced till at the end of their shift.
• Provides exceptional customer service to every customer.
• Answers customer questions and assists customers with finding items throughout the store.
• Understands and applies Harmons’ policies for checks, gift cards, WIC, etc.
• Assists as needed to ensure the success of the store as a whole.

Skills

Basic math

10-key skills

Policy interpretation

Organization skills

Communication skills

Accountability

Integrity and teamwork

Job description

$15.00 - $18.08 PER HOUR

GENERAL PURPOSE:

The purpose of this position is to ensure Harmons’ customers leave the store with a positive experience. This person will be processing refunds, answering phones, providing postal services, filling balloon orders, and registering Foodie Club Cards, etc. This person will also provide exceptional customer service.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Follows established departmental and store policies and procedures
• Ensures the cleanliness and sanitation of all Guest Services areas
• Stocks Guest Services with needed supplies
• Processes refunds
• Performs a full range of postal services
• Answers phones, sends, and receives faxes, makes copies
• Registers Foodie Club Cards and trouble shoots problems/errors in registration, ensuring every customer is signed-up correctly and promptly
• Sells balloons, UTA passes, movie tickets, etc.
• Provides and tracks shrink guns and bean hats to associates
• Scans items as quickly and accurately
• Ensures pricing accuracy for items that are scanned
• Handles money and gives accurate change to ensure a balanced till at the end of their shift
• Provides exceptional customer service to every customer
• Answers customer questions and assists customers with finding items throughout the store
• Understands and applies Harmons’ policies for checks, gift cards, WIC, etc.
• Assists as needed to ensure the success of the store as a whole

MARGINIAL DUTIES & RESPONSIBILITIES:

Assists with go-backs. Performs other job-related duties as assigned.

NATURE OF WORK CONTACTS:

• Consistent and daily interaction with store associates
• Consistent and daily interaction with customers

TRAINING & QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired knowledge, skills, and abilities:

• Basic math skills used for making change
• 10-key skills
• Ability to interpret policies and procedures
• Excellent organization and planning skills
• Must possess solid communication skills, including verbal and listening skills to communicate with customers and fellow associates effectively and efficiently
• Must possess the ability to accept constructive review and be accountable for one’s own success as well as the success of your team
• Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons’ mission and commitment to working collaboratively
• Continually strives to be product minded, customer minded, personnel minded, detailed, consistent, and forward focused
• Ability to work weekends, evenings, and holidays

PHYSICAL/SENSORY DEMANDS:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to hot or cold conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand, and foot coordination; hear and respond to customer inquiries. Also requires standing, walking, and bending throughout the entire workday and the ability to maneuver heavy objects weighing up to 30 pounds from location to location.