Guest Services Associate

Springmountainmotorsports; Pahrump (NV); On-site; USD 22,041 - 30,307; Full time

Job summary

Spring Mountain Motor Resort and Country Club in Nevada seeks a friendly, service‑driven staff member to open and close the lake area, guide guests, and ensure amenities are welcoming and well maintained. You will be on site daily, assisting members, students and guests while upholding safety and the highest standards of hospitality.

You may cross‑train in clubhouse operations, contribute to team meetings, and help maintain a positive, professional guest experience at all times.

Qualifications

• Strong verbal communication skills.
• Ability to work efficiently both independently and with others.
• Must be 21+ to drive off property and work in clubhouse.

Responsibilities

• Maintains contact with members, students, and guests in a hands-on, visible style.
• Sets up and closes lake-area facilities (paddleboards, courts, etc.).
• Monitors safety around the lake and surrounding areas, adhering to procedures.
• Cross trained in Clubhouse front-of-house operations and participates in department meetings.
• Upholds the company’s safety, quality, and professional standards.

Skills

Customer service

Safety awareness

Teamwork

Physical stamina

Job description

About Spring Mountain

Begin with a diamond in the rough, extend it, shape it, and polish it into one of the finest road courses in the world. Owners John Morris and Brad Rambo wanted a place where family, friends, and colleagues would enjoy time spent both on and off the track. Morris and Rambo purchased the facility in 2004, with a 2.2-mile track and two storage tents situated on 193 acres. Spring Mountain Motor Resort and Country Club is now the longest racetrack in North America and second-longest in the world at over 9-miles across its 933 acres. It is much more than a racetrack, it is the ultimate driver’s paradise, where anyone can enjoy the wonder of motorsports just outside the neon of Las Vegas. Whether guests visit the facility as members or as driving students associated with our OEM sponsored programs, we strive for their customer experience to be second to none.

As Spring Mountain continues to expand, finding employees who believe in our vision is imperative. It is through a dedicated team effort that we have achieved success and continue to grow. It is important that our employees share a passion for excellence and a commitment to our customers. Together, we strive to innovate, excel, and provide unparalleled experiences for our guests, ensuring that Spring Mountain remains at the forefront of the motorsports community.

Job Description

The primary focus is delivering an unparalleled amenities experience. The candidate will be responsible for opening and closing the lake area, being present throughout the day to guide and assist in facilitating the use of facility amenities for members, students and their guests. The Employee is expected to be welcoming, friendly and have a positive attitude.

Key Responsibilities

• Maintains contact with members, students, and guests through a hands-on and visible style.
• Follows opening procedures, setting up paddleboards, pickleball courts, etc
• Follows closing procedures, putting things away and cleaning up the work area.
• Monitor safety conditions around the Lake area ensuring adherence to safety procedures.
• Monitors and maintains Lake and surrounding areas, including Casitas, PB courts, etc.
• Participate in department related meetings.
• Ensure consistent adherence to the company’s quality, ethical, and professional standards
  in all tasks to uphold and maintain the organization’s reputation and values.
• Candidate must be willing and physically able to participate in exercise and sports activities.
• Cross trained in Clubhouse front-of-house operations.
• All other duties assigned by the Hospitality Director and Guest Services Lead.

Required Skills & Abilities

• Ability to work efficiently and thoroughly, alone and with others.
• Ensure a safe working environment and attitude on the part of all employees in areas of responsibility.
• Ensure all services to members, students, and guests are conducted in a highly professional and efficient manner.
• Must be 21 years or older to drive off property and work in the clubhouse.
• Must have the strength and dexterity necessary to perform tasks such as lifting, stooping, bending, walking, kneeling, climbing ladders, prolonged standing and working in adverse and extreme weather conditions as outlined below.

Experience & Education Needed

• Good verbal communication skills.
• Ability to work efficiently and thoroughly, alone and with others.
• Valid Driver’s License with an acceptable driving record.
  • Must be acceptable to the company’s vehicle insurance provider.
• Must be 21 years or older to drive off property.
• Must be able to swim, willing and able to work in water over your head.
• Must have the strength and dexterity necessary to perform tasks such as lifting, stooping, bending, walking, kneeling, climbing ladders, prolonged standing and working in adverse and extreme weather conditions as outlined below.

General Physical Requirements & Work Environment

• The worker is subject to inside environmental conditions most of the time. Some work must be performed outdoors that can be in the heat and coolness of the desert climate.
• The worker is occasionally subject to races and sports cars. For periods of time there may be fuel and oil smells and noise levels over 110 db.
• The worker is required to have visual acuity to operate motor vehicles and have visual acuity to determine the accuracy, neatness, thoroughness of work assigned or to make general observations of facilities or structures.
• Crouching: Bending the body downward and forward by bending leg and spine.
• Hearing: Perceiving the nature of sounds at normal speaking levels. Ability to receive detailed information through oral communication and understand its meaning.
• Kneeling: Bending legs at the knee to come to a rest on the knee or knees.
• Lifting: Raising objects of 25 lbs. throughout the days and up to 50 lbs. occasionally from a lower to higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of the upper extremities and back muscles. Occasional lifting overhead is needed.
• Pulling: Using upper extremities to exert force to draw, drag, haul or tug objects in a sustained motion.
• Pushing: Using upper extremities to press against something with steady force to thrust forward, downward, or outward.
• Standing: Particularly for extended periods of time.
• Stooping: Bending body downward and forward by bending spine at waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
• Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which must convey detailed or important spoken instructions to others accurately and clearly.
• Walking: Moving about on foot to accomplish tasks, particularly for long periods of time.