Guest Services Associate

Holiday Inn Express & Suites Anniston Oxford; Oxford (AL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

401(k)

Dental insurance

Hotel discounts

Job summary

Holiday Inn Express & Suites Anniston Oxford is seeking a friendly front desk associate to welcome guests and assist with questions and needs. You will handle check-ins/outs, provide information, and maintain service standards as part of a collaborative team.

The role includes 8-hour shifts (7am-3pm, 3pm-11pm, 11pm-7am) and a focus on courteous, efficient service to guests during their stay.

Qualifications

• Highly organized and able to manage multiple tasks.
• Strong knowledge of guest service and customer satisfaction.
• Excellent verbal and written communication skills.
• Ability to lead in a team environment and guide colleagues.
• Basic computational ability required for daily tasks.
• Proficiency in basic computer skills for front desk operations.

Responsibilities

• Ensure guests are treated efficiently and staff standards are followed.
• Address guest concerns and ensure timely follow-up.
• Maintain room inventory status to optimize revenue while meeting guest expectations.
• Supervise bell staff to ensure smooth arrival/departure and guest contact.

Skills

Organized

Guest service knowledge

Verbal/written communication

Team leadership

Basic computation

Basic computer skills

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• 401(k)
• Dental insurance

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am.

Responsibilities:

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications:

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Benefits/Perks:

• Medical, Dental, and Vision options for full-time employees
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
• Regular opportunities for bonuses
• $250 referral bonus for you and a referred associate
• DailyPay: access to your already earned wages before payday
• Opportunities for upward mobility and growth within the company