Guest Services Associate

Garnet Health; City of Middletown (NY); On-site; USD 31,000 - 32,000; Full time

Job summary

Garnet Health in Middletown, NY is seeking a Guest Services Associate to support the main reception desks and ensure exemplary service and safety for all visitors. You will manage visitor passes via the VMS system and assist with HIM and financial aid requests, including virtual connections for patients and families.

The role emphasizes strong customer service, reliability, and the ability to multi-task in a healthcare setting with potential evenings or weekends as needed.

Qualifications

• Minimum Education: High School Diploma.
• Minimum Experience: Minimum of three (3) years customer service experience working with the public preferred.
• Exceptional Customer Service skills.

Responsibilities

• Responsible for the smooth operation of the main reception desks ensuring the highest level of service excellence and safety.
• Ensures that all visitors receive a pass generated from the Visitor Management System (VMS).
• Ensures that visitor guidelines and restrictions are adhered to.
• Assists visitors with HIM and financial assistance requests.
• Assists with virtual/zoom to connect patients and families when needed.

Education

High School Diploma

Job description

Overview

At Garnet Health, the Hudson Valley’s leading integrated health system, you’ll find the perfect balance of a satisfying career and a rewarding lifestyle. Our focus is on patient‑centric care with a collective of visionary leaders and dedicated and caring professionals working as a team to deliver the best for the people we serve. If you’re interested in a health system that’s both growing and award‑winning, serving a diverse community that provides the best of both city and rural life, we invite to make your career home with us as a Guest Services Associate on our Guest Services team at Garnet Health Medical Center Middletown.

Responsibilities

• Responsible for the smooth operation of the main reception desks ensuring the highest level of service excellence and safety.


• Ensures that all visitors receive a pass generated from the Visitor Management System (VMS).


• Ensures that visitor guidelines and restrictions are adhered to.


• Assists visitors with HIM and financial assistance requests.


• Assists with virtual/zoom to connect patients and families when needed.

Salaries

Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from Garnet Health System. We invite and encourage each candidate to discuss salary / hourly specifics during the application and hiring process.

The compensation range for the role is $22.72 - $23.41 hourly.

Garnet Health System provides a compensation range to comply with the New York State law on Salary Transparency in Job Advertisements. The range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. When determining a team member’s compensation and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity)

Qualifications

Minimum Education: High School Diploma.

Minimum Experience: Minimum of three (3) years customer service experience working with the public preferred.

Exceptional Customer Service skills.

Required Certification/Registration: N/A

Working Conditions

• Environmental Demands and Exposure to Hazards: Works in a clean, well-lighted, heated or ventilated facility. No routine exposure to hazards.


• Physical Demands: Demonstrates physical and functional ability to perform full anatomical range of motion to accomplish tasks. Evidence of visual and aural acuity and finger and hand dexterity to operate computer and office equipment. Can withstand long periods of sitting, standing and/or constant walking. Ability to lift 10 lbs.


• Mental Demands: Ability to foster collaborative relationships, to work well under pressure, to organize and synthesize new information, and prioritize tasks. Possesses critical thinking, analytical skills and flexibility. Ability to multi-task. Required detailed attention to work in an environment where interruptions cannot be controlled. Demonstrates sensitivity to customer needs and expectations. May be subject to irregular hours including evenings or potentially weekends to participate in operational and community events as necessary.