Guest Services Associate

FutureCare; Baltimore (MD); On-site; USD 20,664 - 27,744; Full time

Benefits offered by this job

Competitive Salary

Excellent Benefits Package

Flex/Advance Pay

Paid Time Off

Tuition Reimbursement

Career Growth Ladder

Employee Referral Bonus Program

Employee Assistance

Matching 401K Plan

Job summary

FutureCare in Baltimore seeks a Front Desk Receptionist to represent the organization with professionalism and care. This role involves greeting visitors, guiding them throughout the facility, and handling incoming phone calls.

The ideal candidate needs a high school diploma, clerical experience, and exceptional customer service skills. FutureCare offers competitive pay between $15.00 - $20.14/hr along with an excellent benefits package and opportunities for career growth.

Qualifications

• A minimum of at least 1 year of clerical or medical office experience required.
• Previous experience working in a skilled nursing facility or a medical facility is a plus.
• Must have a welcoming personality and a professional demeanor.

Responsibilities

• Greet all visitors, vendors, and other staff members to the facility.
• Direct all visitors to their proper location.
• Explain Covid guidelines and procedures for entering the facility.

Skills

Exceptional customer service skills

Professional demeanor

Multitasking

Detail-oriented

Ability to maintain professional relationships

Multi-line phone operation

Education

High school diploma or equivalent

Job description

Overview

At FutureCare our Guest Services Associates play a key role in representing the organization with a high level of professionalism and care. As the First Impression of FutureCare, our Front Desk Receptionist are knowledgeable, helpful, and personable with a keen awareness of the day-day facility operations.

Responsibilities

• Greet all visitors, vendors, and other staff members to the facility
• Guide or direct all visitors to their proper location
• Explain all Covid guidelines and procedures for entering the facility
• Answers incoming phone calls. Take messages or forward calls to voice mail system
• Sort, organize and forward all mail to appropriate staff and residents
• Maintain visitor sign-in sheets on a daily basis
• Works closely with the Dietary department to assist with meal notices team member lunch payments
• Abide by the standards identified in FutureCare’s Statement of Corporate Ethics and the Corporate Compliance Plan.
• Perform additional clerical duties such as typing tasks as identified including letters, reports, forms, and other correspondences as assigned

Qualifications

• High school diploma or equivalent required
• A minimum of at least 1 year of clerical or medical office experience required
• Previous experience working in a skilled nursing facility or a medical facility a plus
• Must have a welcoming personality and a professional demeanor
• Exceptional customer service skills
• Proven experience operating a multi-line phone system
• Must be able to work independently or as part of a team
• Ability to maintain professional working relationships
• Highly detailed and organized with the ability to multitask

Benefits

• Competitive Salary
• Excellent Benefits Package
• Flex/Advance Pay
• Paid Time Off
• Tuition Reimbursement
• Career Growth Ladder
• Employee Referral Bonus Program
• Employee Assistance
• Matching 401K Plan

Compensation

Competitive Pay $15.00 - 20.14/hr!

Salary Disclosure Statement

The salary mentioned above reflects the potential base pay range for this role. Bonuses or other incentives (if applicable) are offered separately and paid pursuant to the relevant program schedule. All employment offers will consider such factors as overall experience, job-related qualifications, location, certifications/training, etc.

Equal Opportunity Employer

FutureCare has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, pregnancy, age, religion, national origin, citizenship, marital status, sexual orientation, gender identity, gender expression, physical or mental disability, military or veteran status, or any other characteristic protected by law. We actively promote equality of opportunity for all and welcome all applications.