Guest Services Assistant Manager

Travel + Leisure Co.; Nashville (TN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid Time Off

Job summary

Travel + Leisure Co. is seeking a Guest Services Assistant Manager in Nashville, TN, responsible for creating a positive team environment and ensuring compliance with service standards. The role includes directing operations, greeting guests, providing concierge services, and enhancing the guest experience with exceptional service.

The ideal candidate will have at least a high school diploma, hotel or customer service experience, and strong interpersonal skills. Join our team to help make memorable vacations for guests!

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of successful customer service experience in a hospitality/hotel environment.
• Ability to hold others accountable and demonstrate effective communication skills.

Responsibilities

• Direct daily operations of the Universal Agent scheduled shift.
• Maintain positive relationships with guests and associates.
• Provide general concierge services for all onsite guests.

Skills

Interpersonal skills

Communication skills

Customer service experience

Ability to work under pressure

Education

High school diploma or equivalent

Tools

Reservation software

Job description

Travel + Leisure Co.

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Summary

The Guest Services Assistant Manager is responsible for creating a positive team environment for associates and ensuring compliance of “Count On Me” service standards for all guests and owners at the resort during scheduled shift. Directing front and back of house operations, maintain room inventory at the highest levels for accuracy and efficiency, greet and register guests in and out of the resort; offer general concierge services for guests & owners; provide qualified tours to the site’s sales team, while enhancing the overall guest experience with exceptional service. Continuous improvement: directs and communicates expectations, motivates associates to anticipate guest needs and exceed expectations. Champions and develops team empowerment embracing guest opportunity assuring satisfaction, loyalty and successful resolution.

Essential Job Function

• Responsible for daily operation of Universal Agent scheduled shift: plan daily short term front and back of house Universal Agent operations; provide proper guest check‑in, check‑out procedures.
• Meet marketing expectation in regards to tour penetration, analyze reports as required.
• Communicate daily arrivals, departures and room inventory needs; ensure daily check list duties and tasks fully completed with follow up communications; administer schedule adjustments which result in the satisfaction of all guests, associates and financial requirements.
• Maintain positive customer and associate relationship.
• Support customer service/marketing operating standards/procedures during scheduled shift.
• Processes/procedures include: greeting, registering, establishing credit and issuing keys to guests, completing check‑in/out procedures, computing bills, collecting payment and making changes for guests as required during their stay.
• Deliver general concierge services for all onsite guests by providing several ways of contact to address questions, concerns, and requests in a prompt and satisfactory manner.
• Perform other duties as needed.

Minimum Requirements And Qualifications

• High school diploma or equivalent.
• Ability to hold others accountable.
• Reservation software training.
• Demonstrate ability to work under pressure, good interpersonal skills, and good written and oral communication skills.
• Minimum of one year of successful customer service experience in a hospitality/hotel environment.
• Vacation ownership experience preferred.

How You’ll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

Equal Opportunity Employer

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.