Guest Services Assistant

Blue Grass Airport; Lexington (KY); On-site; USD 19,000 - 25,000; Part time

Job summary

Blue Grass Airport seeks a part-time Guest Services Assistant in Lexington, KY. The role supports passengers with tickets, schedules, transportation, and parking in the front lobby and information center.

Prior customer service experience is helpful, and comfort with phones and basic computer tasks is expected. Shifts include early begins with a $1/hour differential for pre-dawn starts, and the team works across the information center, offices, and club areas.

Qualifications

• Experience in customer service is preferred.
• Ability to work front-line in a busy airport environment.
• Comfort with using multiline phone systems and basic computers.

Responsibilities

• Assist guests with questions about tickets, security, transportation, parking or schedules.
• Greet passengers in the Information Center and lobby areas.
• Support information centers, offices, and executive club with guest services duties.
• Complete front-desk tasks and administrative duties as needed.
• Maintain knowledge of Lexington area and local transportation options.

Skills

Customer service

Multiline phone systems

Basic computer skills

Knowledge of Lexington area

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Services Assistant

Part Time Lexington, KY, US 1 Attachments

30+ days ago Requisition ID: 1207

Salary: $16.00 Annually

About Blue Grass Airport:

At Blue Grass Airport (LEX), our employees are the heart of our operation. From the airfield to the terminal and everywhere in between, our team shares a commitment to safety, service, and genuine Kentucky hospitality. Located in Lexington, Kentucky, Blue Grass Airport connects central and southeastern Kentuckians to the world while serving as a welcoming gateway for visitors to our region. Each year, more than 1.6 million passengers rely on our team to help them experience their travels with ease.

The work we do matters--strengthening the local economy and creating positive first and last impressions for our community. At Blue Grass Airport, you're not just building a career--you're helping connect people, businesses, and opportunities every day.

About the Position

Blue Grass Airport seeks a passionate individual in the field of customer service to join our front-line Guest Services team. This position welcomes both seasoned and first-time flyers to our campus and assists them with any questions they may have regarding tickets, security, transportation, parking, or schedules. Shifts are completed in the front lobby, administrative offices, and in our executive club. Strong candidates will demonstrate a proactive personality, an aptitude to work with multiline phone systems, and fundamental computer processing skills. Knowledge of Lexington and the surrounding area is desirable.

Compensation

This is a part-time position beginning at $16.00/hour. Employees who work shifts that begin at or before 5am is eligible for a $1/hour shift differential. Raises are based on annual performance appraisals.

Schedule

We are hiring one part-time position with the following weekly schedules:

• Sunday and Friday 12:00pm - 7:30pm at the Information Center

Please review the attached job description for a more detailed and complete listing of the position, its duties, and its requirements. Employees must be able to pass drug screens and background checks.

Occasional opportunities to cover additional shifts throughout the week do occur.
Please review the attached job description for a more detailed and complete listing of the position, its duties, and its requirements. Employees must be able to pass drug screens and background checks.