Guest Services Ambassador: Front Desk & Operations Lead

WSS White Marsh; White Marsh (MD); On-site; USD 45,847,000 - 48,712,000; Full time

Benefits offered by this job

Paid 30-minute meal break

Job summary

Sandpiper Property Management, LLC in White Marsh, MD is seeking a Guest Services Ambassador to be the hotel’s face and the primary contact for guests. You will master front desk operations, assist with reservations, and support daily duties across departments to ensure an outstanding guest experience.

This on-site role involves coordinating check-ins, handling safety and compliance, processing laundry tasks, and supporting sales and revenue initiatives as part of a collaborative team committed

Qualifications

• Excellent guest relations and front desk skills.
• Ability to manage conflicts calmly and negotiate effectively.
• Able to read, follow procedures and adapt to daily changes.

Responsibilities

• Greet guests and manage front desk operations.
• Coordinate check-ins, reservations, and room moves.
• Assist with laundry duties and general cleaning.
• Maintain safety, documentation, and compliance.
• Support sales objectives and ancillary offerings.
• Cross-train across non-management roles.
• Work on-site for the entire shift with a paid meal break.

Skills

Communication

Conflict management

Sales negotiation

Job description

Sandpiper Property Management, LLC in White Marsh, MD is seeking a Guest Services Ambassador to be the hotel’s face and the primary contact for guests. You will master front desk operations, assist with reservations, and support daily duties across departments to ensure an outstanding guest experience.

This on-site role involves coordinating check-ins, handling safety and compliance, processing laundry tasks, and supporting sales and revenue initiatives as part of a collaborative team committed