guest service aide/ cook

COMMUNITY RENEWAL TEAM INC; Hartford (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Renewal Team Inc. in Hartford, CT seeks a Guest Service Aide/Cook for McKinney Shelter to support safety, security, and daily operations for guests and staff. You will assist with admissions, meal service, cleaning, and coordinating donations while maintaining health and sanitation standards.

The role requires a high school diploma or GED, food service training, and CPR/First Aid certifications; willingness to work day shifts and essential staffing duties in a shelter environment.

Qualifications

• High school diploma or GED required.
• Some post-secondary training in Culinary Arts.
• CPR, First Aid and Safety trainings desirable.

Responsibilities

• Complete admission/intake paperwork for new Guests and forward to the appropriate party.
• Review program handbook and provide orientation to Guests.
• Conduct pat and pocket searches to ensure safety of Guests and staff.
• Check all bags for contraband and monitor room belongings.
• Monitor Guest behavior and perform room and facility checks; document results in logs.

Skills

Basic computer skills

Education

High school diploma or GED

Culinary Arts training

Job description

Job Details

Job Location: Hartford, CT 06114

Position Type: Full Time

Education Level: Graduate Degree

Travel Percentage: Yes, travel required

Job Shift: Day

Position Information

Position Title: Guest Service Aide/Cook - McKinney Shelter

Department: Housing and Shelter Services

FLSA Status: Non-Exempt

Reports To: Program Manager and/or Assistant Program Manager

GENERAL DESCRIPTION OF DUTIES

The purpose of this position is to support the Agency’s needs by providing services of safety and security to all Guests and staff at the shelter.

SPECIFIC DUTIES AND RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

• Complete all admission/intake paperwork completely with new Guests. Forward all paperwork to the appropriate party
• Review the program handbook with new Guests and provide a brief orientation of the Program
• Conduct pat and pocket searches when Guests return to the building to ensure Guests, Staff, and Program safety.
• When Guests enter the program, check all bags for contraband and to ensure that the Guests have not exceeded their maximum number of allotted belongings in the room.
• Monitor Guests behavior to ensure the safety and security of all Guests, Staff and facilities.
• Conduct Guests room checks and facility checks (both inside and outside the facility). Results will be documented in the hourly logs.
• Assist in the periodic, Guest Room Reviews, where a team of staff will check rooms for contraband, excessive food, belongings, room damage, and cleanliness.
• Assist in distribution of meals when needed.
• Complete all necessary documentation including log entries and incident reports in accordance with program policies and procedures.
• De-escalate confrontations when possible to ensure the safety of Guests and Staff.
• Ensure that Guests are keeping their room clean and organized at all times. Provide additional cleaning supplies if needed.
• Assist with the removal of excess garbage from rooms when necessary.Provide guidance on personal hygiene and maintain guest personal hygiene supplies.
• Attend monthly staff meetings.
• Position is considered Essential Staff and must come to work during inclement weather and may be mandated to stay to ensure appropriate staffing levels.
• Distribute Guest Mail
• Basic computer skills
• Accept and catalog donations as they are brought to the shelter.
• Follow Shelter's Cook menu
• Prepared and/or serve dinner for 100 clients
• Clean /organize pantry, refrigerators, and freezers
• Assure compliance with all health and sanitation codes in food preparation, service, clean up, and kitchen equipment maintenance
• Stock supplies for breakfast and Snacks

ADDITIONAL JOB FUNCTIONS

• Perform all other duties as assigned

QualificationsMINIMUM TRAINING EXPERIENCE AND HEALTH CERTIFICATIONS

• Education: High school diploma, GED, or associate's degree in the human service field and some post-secondary training in Culinary Arts required.
• Minimum Years of Experience: one (1) year of experience in related field required. (1) year experience in quantity
• Active Certification/Trainings: CPR, First Aid and Safety, Narcan Training, Mandated Reporter Training, Suicide Prevention Training. Quality Food Operator and/ or ServSafe Certification.
• Knowledge of: mental health and substance abuse; have excellent written and oral communication skills and working with the homeless population.
• Driving Required: NO
• Physical and TB Required: YES