Guest Services Agent (Part Time)

Sage Hospitality Group; Aurora (CO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Discounts at Sage hotels nationwide

Medical, vision, and dental insurance

Employee discounts at Sage restaurants

Job summary

The Benson Hotel & Faculty Club, part of Sage Hospitality Group on the UC Anschutz Medical Campus in Aurora, seeks a Front Desk Associate who can work nights, weekends, and holidays. Open to all availabilities; applications open until 09/16/2026 or until filled.

Responsibilities include greeting guests, managing reservations, processing check-ins/check-outs, handling payments, and addressing inquiries with a professional, courteous demeanor.

Qualifications

• High school diploma or equivalent required.
• Cash handling procedures knowledge and experience with computerized cash registers.
• Fluent in oral and written English.
• Able to read written communications and operate standard computer screens.
• Capable of using computer, calculator and telephone keyboards for cash handling and paperwork.
• Able to follow verbal/written instructions, multitask, and communicate effectively.

Responsibilities

• Greet guests and complete check-in procedures using manual/computer methods.
• Process guest check-out and close accounts to prepare rooms for the next guest.
• Handle cash transactions with accuracy and maintain hotel records.
• Answer inquiries and accept reservations by phone or in person using rate information and upsell techniques.
• Operate PBX, schedule wake-up calls, and route calls to provide timely service.
• Maintain a friendly, courteous demeanor at all times.

Skills

Cash handling

Customer service

English fluency

Computer literacy

PBX operation

Multi-tasking

Organizational skills

Mathematical aptitude

Education

High School diploma

Tools

Cash register systems

Job description

Applications open until 09/16/2026 or until filled.

Position does require open job availability (must work nights/weekends/holidays).

A Modern Pioneer’s Retreat at the Heart of Colorado Innovation

Nestled within the dynamic UC Anschutz Medical Campus in Aurora, The Benson Hotel & Faculty Club is where innovation meets rejuvenation. Designed as a refined gathering place, our boutique hotel invites business leaders, global thinkers, students, and creatives to connect, collaborate, and recharge. Reflecting the pioneering spirit of the West, The Benson offers a luxurious yet approachable atmosphere—a sanctuary where hospitality, discovery, and community flourish.

Responds in a professional and courteous manner to arriving, departing and in-house guests and VIP’s by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Open and flexible position availability required. Must be able to work AM, PM, overnights, holidays and weekends.

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Why You'll Love Working at Sage

Exceptional Benefits & Perks

Explore & Save

Enjoy exclusive discounts at Sage Hotels & Restaurants nationwide—your gateway to unforgettable experiences across the country.

We've got you covered with medical, vision, and dental insurance because your well-being matters.

Join a Culture That Celebrates You

At Sage, you're part of a community. We're building something special a place where creativity thrives, passion drives every detail, and belonging isn't just a buzzword; it's who we are.

Ready to be part of something extraordinary? Let's create the future of hospitality together.

USD $19.00 - USD $19.00 /Hr.