GUEST SERVICES AGENT (FULL TIME)

Compass Group USA; Austin (TX); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Free meals

Uniforms and laundering service

Retirement Plan

Associate Shopping Program

Health and Wellness Programs

Job summary

Compass Group USA at the AT&T Hotel and Conference Center in Austin, TX is hiring a full-time Guest Services Agent to welcome guests, manage check-in/out, and promote hotel services.

The role requires prior front desk experience, strong guest service skills, and the ability to handle inquiries and payments. The position offers a fixed pay rate of $18 per hour with full benefits.

Days and hours may vary; online applications accepted.

Qualifications

• Previous front desk experience required.
• Ability to handle guest inquiries with professionalism.
• Strong communication and multitasking skills.

Responsibilities

• Check guests in and out using the hotel system.
• Promote hotel services and upsell products.
• Assist guests with payments and reservations.
• Respond to guest requests and resolve issues.

Skills

Front desk experience

Customer service

Job description

Select how often (in days) to receive an alert:

• We are hiring immediately for full time GUEST SERVICES AGENT positions.
• Location: AT&T Hotel and Conference Center - 1900 University Avenue, Austin, TX 78705. Note: online applications accepted only.
• Schedule: Full time schedule. Days and hours may vary. Further details upon interview.
• Requirement: Previous front desk experience required.
  *Internal Employee Referral Bonus Available
• Fixed Pay Rate: $18.00 per hour.

Diversityof thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.

Job Summary

Summary: Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests.

Essential Duties and Responsibilities:

• Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
• Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.
• Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
• Balances and drops receipts according to accounting specifications.
• Provides guests with information about the facility, services, and amenities.
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
• Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested.
• Fields and resolves guest complaints or escalates for resolution to appropriate department.
• Assists guests in emergency situations.
• Maintains adequate supplies and functional equipment at the Front Desk.
• Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
• Perform other duties as assigned.

• Free meals, uniforms and laundering service available at select locations.
• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Legal Services
• Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Applications are accepted on an ongoing basis.