GUEST SERVICES AGENT (FULL TIME)

Compass Group USA; Atlanta (GA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Legal Services

Commuter Benefits

Flexible Spending Accounts (FSAs)

Job summary

Compass Group USA's Eurest division is hiring a full-time Guest Services Agent to welcome guests at Blackrock Financial in Atlanta. You will check guests in and out, promote hotel services, and assist with guest needs during their stay.

Responsibilities include handling registrations, processing payments, answering inquiries by phone and email, and escalating issues to the appropriate team. Strong teamwork and hospitality are expected to deliver outstanding service daily.

Qualifications

• Front desk hospitality and guest service experience preferred.
• Ability to handle registrations and guest inquiries.
• Team player with good communication skills.

Responsibilities

• Check guests in and out of the hotel, inputting and retrieving information.
• Balance and drop receipts according to guidelines.
• Assist guests with payments and charges; record vouchers and other payment forms.
• Provide guests with information about facilities, services and amenities.
• Respond to guest requests and escalate issues as needed.
• Answer phone and email inquiries and route messages accordingly.

Skills

Guest services

Check-in

Hospitality

Job description

• We are hiring immediately for a full time GUEST SERVICES AGENT position.
• Location: Blackrock Financial - 756 W Peachtree Street NW, Atlanta, GA 30308 Note: online applications accepted only.
• Schedule: Full time schedule. Monday - Friday, hours may vary. More details upon interview.
• Requirement: Must be a great team player. *Internal Employee Referral Bonus Available
• Pay Range: $17.00 per hour to$18.00per hour

Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Diversityof thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Eurest is recognized worldwide for standards of service and excellence within the foodservice industry. Embracing an ownership mindset, Eurest leverages global resources, promotes a local presence and enriches the communities we serve. The Eurest Promise, "connect with people, inspire through food, create solutions, and live our promise," is exemplified throughout our organization. Eurest is proud to serve the world's most respected successful corporations, including many of the Fortune 500.

Job Summary

Summary: Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests.

Essential Duties and Responsibilities:

• Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
• Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.
• Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
• Balances and drops receipts according to accounting specifications.
• Provides guests with information about the facility, services, and amenities.
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
• Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested.
• Fields and resolves guest complaints or escalates for resolution to appropriate department.
• Assists guests in emergency situations.
• Maintains adequate supplies and functional equipment at the Front Desk.
• Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
• Perform other duties as assigned.

Associates at Eurest are offered many fantastic benefits.

Full-time and part-time positions offer the followingbenefits to associates:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Legal Services
• Choice Auto and Home Program

Full-time positions also offer the following benefits to associates:

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Eurest maintains a drug-free workplace.

Nearest Major Market: Atlanta

Job Segment: Front Desk, Food Service, Administrative, Hospitality