Guest Services Agent — Front Desk

Pyramid Global Hospitality; College Station (TX); On-site; USD 17,000 - 18,000; Part time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Tuition reimbursement

Employee discounts

Job summary

The Front Office Agent at the Texas A&M Hotel and Conference Center, proudly managed by Pyramid Global Hospitality, delivers friendly, efficient registration, guest settlement, and information to guests and colleagues. This part-time role offers $12.00/hour, rising to $13.00 after 1,000 hours, with a schedule supporting football game days and events.

Pyramid provides extensive benefits including health, retirement, tuition reimbursement, and nationwide employee discounts.

Qualifications

• High school graduate or equivalent.
• Cash handling experience preferred.
• Excellent communication skills and ability to multitask.
• Ability to work under pressure in a fast-paced, high stress environment.
• Works well on a team but can also work independently when needed.
• Strong computer skills.

Responsibilities

• Check guest in, ensuring proper credit is received, special requests are noted are fulfilled, and accurate information is established.
• Provide exceptional customer service with a smile and empathy.
• Thoroughly complete all guest transactions.
• Promote and sell special hotel programs.
• Interact with fellow team members professionally, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and hotel policies.
• Maintain house bank including cash handling.
• Maintain hotel gift shop and check out guests in gift shop
• Communicate all pertinent information to the Front Office Managers and Supervisors.
• Follow set procedures on posting, charges, cashing checks, tax information, safe deposits, and refunds.

Skills

Cash handling

Communication skills

Multitasking

Team player

Education

High school diploma

Tools

Computer skills

Job description

The Front Office Agent at the Texas A&M Hotel and Conference Center, proudly managed by Pyramid Global Hospitality, delivers friendly, efficient registration, guest settlement, and information to guests and colleagues. This part-time role offers $12.00/hour, rising to $13.00 after 1,000 hours, with a schedule supporting football game days and events.

Pyramid provides extensive benefits including health, retirement, tuition reimbursement, and nationwide employee discounts.